PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Web Design and Usability (UX) Consultant to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
The Web Design and Usability (UX) Consultant will develop and enforce templates, guidelines, standards, and human-centered design principles. They will drive feature definition and interactions for new and enhanced applications. They will utilize prototyping, research, and usability testing to provide insights into the designs and will closely collaborate with development and cross-functional teams to produce a best-in-class experience for both our clients’ constituents and employees.
The successful candidate will demonstrate an ability to champion the end user experience and to influence digital product designs, demonstrate skill in managing multiple functional area interests to optimize solutions, and will have a strong portfolio of work. They will use UX metrics and Human-Centered Design (HCD) processes to provide insights to project teams and will apply Human Factors principles.
Tasks and Responsibilities:
- Develop and enforce templates, guidelines, standards, and human-centered design principles
- Plan, manage and execute usability tests for all major releases
- Work collaboratively with client subject matter experts and cross-functional teams to identify and develop high-demand scenarios, profiles, screeners, and prototypes
- Drive changes for usability improvements based on constituent and employee feedback
- Work with project teams to ensure that designs perform in real life as intended
- Present usability findings and deliverables to a variety of stakeholders
Required Skills:
- Bachelor's degree in a Human Factors, Graphic Design, Interaction/Visual Design, or related field
- Minimum 4 years of experience applying Human Factors and Human-Centered Design (HCD) principles to complex interface problems
- Minimum 4 years of experience in visual interface design, as applied to digital media in web and mobile
- Minimum 4 years of experience planning, executing, and analyzing user experience research projects
- Minimum 4 years of experience of communicating research methodology, design concepts, data analysis, and usability test results to a broad range of stakeholders
- Strong interpersonal communication skills and an ability to lead design sessions and reviews
- Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical)
Desired Skills:
- Previous State of California experience
- Minimum 1 year experience with Ovo Studios CaptureUX
- Minimum 1 year experience implementing the California Statewide usability standards including the California Web Usability Guidelines and Standards and the California Governor’s Template for External Facing Applications
This position is full-time remote, but may require some travel to Sacramento, California.
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What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
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