Role :
Member of the Wealth Management Platform and Capabilities team, responsible for driving business transformation and delivering new projects involving the development of IT and digital Platforms. The role also supports the launch of new products, enhancements to existing offerings and processes, and the introduction of new delivery Channels and backend systems. Additionally, the role includes handling customer inquiries and conducting outbound calls to promote different Wealth Digital products.
Location : Abu Dhabi
Key Accountabilities of the role
Demonstrate strong teamwork while ensuring tasks are completed within agreed timelines- Ensure high-quality and timely delivery of assigned tasks
- Prepare IT projects related to documentation, including SOWs, BRDs, and RFPs
- Conduct UAT and support testing across different environments
- Provide support for production systems and implementation activities
- Deliver operational support to both back-office and front-office teams
- Perform outbound calls for customer support and engagement
- Handle customer inquiries and respond to email communications promptly
- Conduct outbound calls to promote Wealth Digital Products
Specialist Skills / Technical Knowledge Required for this role:
- Action-oriented with attention to detail
- Excellent communication/interpersonal skills
- A problem solver and improvement initiator
- Ability to work in a fast-moving and complex environment while meeting deadline
MS application knowledge
Skills Required
- Action-oriented with attention to detail
- Excellent communication and interpersonal skills
- Problem solver and improvement initiator
- Ability to work in a fast-moving, complex environment and meet deadlines
- Microsoft application knowledge (MS Office)
- Prepare IT project documentation including SOWs, BRDs, and RFPs
- Conduct UAT and support testing across environments
- Provide production system support and implementation activities
- Deliver operational support to back-office and front-office teams
- Handle customer inquiries, email communications, and perform outbound customer engagement calls
What We Do
Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services. ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services. ADIB has one of the largest distribution networks in the UAE with more than 60 branches. Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
