The New Hire Experience Program Coordinator is responsible for supporting the end-to-end onboarding and integration experience for new employees. This role partners closely with Talent Acquisition, Hiring Managers, Technology, Licensing & Registrations, Compliance, HR teams, and other business stakeholders to ensure new hires feel welcomed, prepared, and connected from offer acceptance through their first several months with the organization.
The ideal candidate is highly organized, detail-oriented, customer-focused, and passionate about creating a positive employee experience. This individual will manage onboarding logistics, coordinate communications, monitor key milestones, support orientation programs, and serve as a trusted resource for new hires.
Job Responsibilities
- Partner with the Employee Experience team lead to coordinate the end-to-end onboarding activities from offer acceptance through the first 90 days of employment.
- Support pre-start activities, including welcome communications and introductory calls, onboarding schedules, and new hire preparation.
- Assist with Day 1 readiness, including technology setup coordination, access requests, welcome materials, and orientation logistics.
- Serve as a primary point of contact for new hires, answering questions and connecting them with appropriate resources.
- Coordinate new hire orientation sessions, welcome events, and onboarding programs.
- Track onboarding progress and escalate issues that may impact the new hire experience.
- Help develop initiatives that foster engagement, inclusion, and a sense of belonging for new hires.
- Assist with special projects related to employee experience, onboarding, and culture initiatives.
Required Qualifications, Capabilities, and Skills
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Bachelor's degree or equivalent experience.
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3-5 years of experience in Employee Experience, Human Resources, Recruiting Coordination, Learning & Development, Event Coordination, Operations, or a related field.
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Strong organizational and project management skills.
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Excellent verbal and written communication skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong attention to detail and customer service mindset.
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Ability to work independently and adapt to changing priorities.
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Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Teams, with comfort adopting and utilizing AI-powered solutions to streamline processes and improve the user experience.
Preferred Qualifications, Capabilities, and Skills
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Experience with onboarding programs, employee engagement initiatives, or coordinating events.
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Knowledge of process improvement, or human-centered experience design practices.
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Facilitation and presentation experience, including coordinating senior speakers and leading virtual or in-person sessions.
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Interest in employee experience, workplace culture, or organizational development.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree or equivalent experience
- 3-5 years of experience in Employee Experience, Human Resources, Recruiting Coordination, Learning and Development, Event Coordination, Operations, or a related field
- Strong organizational and project management skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and customer service mindset
- Ability to work independently and adapt to changing priorities
- Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Teams
- Comfort adopting and utilizing AI-powered solutions to streamline processes and improve the user experience
- Experience with onboarding programs, employee engagement initiatives, or coordinating events
- Knowledge of process improvement or human-centered experience design practices
- Facilitation and presentation experience, including coordinating senior speakers and leading virtual or in-person sessions
- Interest in employee experience, workplace culture, or organizational development
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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