Thanks & Regards
Kumar.T | Resourcing Executive
KRG Technologies, Inc.,
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 303 | www.krgtech.com
Job description : Fresher's Application Support
Location : Tampa, FL
Duration : CTH
NOTE: Fresher’s with good capstone or less than 1 year experienced with 3 year degrees (Associates or Bachelors)
Here is the description of roles and expectations. Fresher with good capstone or less than 2 years experienced with 3 year degrees (Associates or Bachelors) is what we are looking at.
Service Tier JD Skills Expectation
Level 1 / 1.5 • Initial support level and first interface for end user & system generated application issues
• Work as a part of Application Command Center that includes monitoring and system health checks
• Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment • Good Communication Skills
• Foundation in IT Service Management (Handling Incidents, Troubleshooting, working through ticketing tools, experience in systems management / monitoring tools will be useful)
• Computer Science Education with good foundation in technical skills and basics on Java / .NET / C++ / C#/SQL/Oracle
• Associates / 3 year degrees in Computer Programming, Computer Science etc.,
Level 2 • Work as a part of L2 team that focuses on Unknown resolution and Adhoc fulfillment through configuration changes
• Perform Application Root Cause Analysis and continual pursuit to reduce incidents / disruptions of services
• Continual effort to pass incidents to L1 / L1.5 through creation of Knowledge Artifacts / scripts
• Perform minor bug fixes and ensure application stability • Good Communication Skills
• Specialize in one core technology (C++/C, Java, .Net, SQL, Oracle etc.,)
• Ability to work with multiple stakeholders
• Adept in SDLC basics
• Foundation in IT Service Management, IT processes, ticketing tool etc.,
• Any Certifications will be useful
• Associates / 3 year degrees in Computer Programming, Computer Science etc.,
If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future.
Thanks for your time,
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
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