Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
WaveLogic Technologies Field Applications Engineer is a direct customer-facing role providing customers with strong technical support in Ciena’s optical module and components business. This role has regular, direct customer exposure & contact to all the major global content providers. You will have the opportunity to understand their applications, and build lasting relationships.
Ciena’s WaveLogic Technologies modules and components business is an exciting opportunity to diversify and expand Ciena’s addressable market by making its industry-leading coherent optical module technology and components available to a wider range of industry participants, gaining greater access to new geographies and addressing new market segments.
As a Field Applications Engineer with a focus on SerDes, you will be a key contributor to the team, working closely with our Product Line Managers (PLM) and R&D teams to bring our technology into customer products. In addition to exciting technical challenges, you will gain insight into the business aspects of what we do. In this role you will represent Ciena, so competency and professionalism are paramount.
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Work with PLM to provide technical leadership and guidance, with a focus on design wins. You will need to describe in-depth our technology solutions (modules and/or components) to our customers, followed by technical expertise in integrating these solutions into our customers products.
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Create reference designs to enable our customers to quickly integrate our technology.
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Drive regular working-level meetings with customer engineers, capturing new issues or questions, and ensure issue follow-up and resolution.
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Customer on-site support, when required, to quickly resolve integration issues.
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Create and drive product demos or evaluation boards at industry trade-show events or customer labs.
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Execute lab tests when necessary to reproduce customer issues.
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Work closely with Ciena R&D to develop, based on analysis of customer needs, requirements that enhance our modules and components.
The successful candidate will resonate with and be motivated by the following personal traits and characteristics:
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Hands-on, roll-up-the-sleeves personality. Able and interested in the basics, the high level strategy, and everything in between.
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Action-Oriented. A proactive self-starter with a high degree of confidence and commitment.
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Flexibility. Responsibilities can change from time to time depending on the priority of the team and company.
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Effective team player. Able to collaborate cross-functionally and globally.
The Must Haves (or really nice to haves):
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10+ years experience in serdes design or serdes system integration.
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Experience with high-speed DSP-based electrical serdes architecture, design and/or applications.
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Strong knowledge of link equalization techniques, ie. Tx equalizers, Rx equalizers.
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Strong knowledge of high-speed digital circuits and signal integrity.
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Experience with Matlab Signal Integrity and SerDes Toolboxes.
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Link modeling, performing system-level simulations using IBIS-AMI models to predict system performance under various conditions.
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Knowledge of advanced FEC schemes.
Assets:
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Direct customer-facing experience, with a strong customer-oriented attitude and behavior. Our customers are essential to our business, and deserve to always be treated with respect, professionalism and responsiveness.
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Excellent problem-solving and analytical skills, shown through first-product bring-up.
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Strong communication and teamwork skills.
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Experience authoring datasheets and/or application notes.
Pay Range:
The annual pay range for this position is $98,000 - $198,800 CAD
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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
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• Integrity
• Velocity
• Innovation
• Outstanding People
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