Our Fine Watches department has a unique opportunity to join our brand-new, state-of-the-art Rolex Service centre as a Watchmaker. As a skilled watchmaker, you will work with precision and passion to ensure every timepiece that passes your bench is restored to Rolex's unparalleled standards of quality, while adhering to lead time and cost targets. You will produce work of the highest quality, bringing every clients treasured timepiece back to life.
About the Role
As a Watchmaker within our Service Centre, you will be responsible for bringing timepieces to life, ensuring their smooth functioning during the aftercare service. You will be carrying out full services, dial and hand fitting, and partial repairs on all pre-qualified Rolex calibres up to models with complication modules (once trained), as well as all calibres you have received training on. Using your experience with watchmaking, you will utilise your skillset and education to problem solve within the workshop, able to repair certain movement parts and support our Technicians on difficult service needs.
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
Within this role, you will also:
- Read the job card to ensure the customers' requirements are met.
- Ensure all repairs are carried out using techniques and tools according to Rolex standards.
- Communicate the status of assigned repairs to the administrative colleagues as needed.
- Ensure you are contributing to your unit's productivity, whilst adhering to Rolex standards of quality, lead time, and cost.
- Ensure all paperwork is appropriately filled out, attaching any required testing documentation, before passing the work to Quality Control.
- Prioritise high maintenance of all machinery, tooling and mops.
- Ensure that all spare parts used are allocated to the correct job.
About You
To be successful within this role, we are looking for trained watchmakers with proven experience working on quality watches, Rolex Level 30 Accreditation as a minimum, and extensive bench experience. You will have knowledge of Rolex products and watchmaking procedures, and trained on movements with complication modules. Our team work seamlessly together to ensure high quality results for all clients so excellent communication principles, high attention to detail, organisational skills and self-motivation are key qualities needed for this role.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Watchmaking & Workshop (Saoud Abdul majid)Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
