Warrior Experience Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

 

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·       A flexible hybrid work schedule (three days in the office, two days’ work from home)

·       Full medical, dental, and vision coverage for both teammates AND family members

·       Competitive pay and performance incentives

·       A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Warrior Experience Specialist supports efforts to seamlessly interface the various WWP programs and services to achieve alignment and integration across the organization. The Warrior Experience Specialist supports efforts related to ongoing program operations including enhancements and post-implementation management, resulting in an enhanced, cohesive, and personalized warrior experience.

 

DUTIES & RESPONSIBILITIES

• Support the Warrior Experience initiatives for either Strategy or Operations, as assigned.

• Work in partnership with cross-functional work groups to achieve defined outcomes and other critical programs to meet warrior needs and enhance the Warrior’s experience.

• Coordinate across Programs to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross functional needs, lead implementations, and ensure appropriate and timely communications across the organization.

• Proactively collaborate with the Warrior Experience team in reviewing and evaluating current processes and problems and with brainstorming and identifying solutions.

• Utilize the ideas generated in work groups to identify necessary enhancements in how warriors experience Wounded Warrior Project’s programs and services and recommend changes to leadership.

• Identify and develop improved processes to enhance the warrior experience and ensure alignment among the various WWP teams.

• Develop methods to seamlessly interface different programs including technical, financial, and similar critical projects and help blur the functional lines in the Program services delivered to Warriors.

• Participate in rollout of initiatives.

• Support the establishment of operational processes for implemented initiatives to include updates and maintenance.

• Partner with Warrior Experience team in developing and prioritizing initiatives for the Programs team.

• Develop presentation deliverables related to initiatives.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated ability to generate ideas to solve problems and achieve results.

• Highly effective communication skills, orally and in writing, to a range of audiences. Strong relationship management skills with a good understanding of people. Demonstrated ability to adapt communication style and approach depending on the individual.

• Effective operational and problem-solving skills.

• Demonstrated ability to plan, organize, coordinate, and direct multiple activities with varied deadlines and deliver on time.

• Demonstrated ability to work pro-actively in a dynamic, fast paced environment.

• Strong organizational and time management skills. Ability to quickly adapt to changing priorities and ensure deadlines are met. Detail oriented with strong follow-through skills.

• Demonstrated ability to establish credibility, be decisive, influence others, lead others, and effect change.

• Demonstrated critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions. Proactive problem solver.

• Demonstrated customer experience expertise.

• Demonstrated working understanding of Salesforce.

• High energy level. Self-starter. Demonstrated initiative. Strong work ethic coupled with enthusiastic and passionate approach to one’s work.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Three years of experience working with teams to solve problems and improve processes.

• Three years of experience creating impactful innovative solutions, developing procedures, problem-solving, and implementing chosen solutions to achieve efficiencies.

• Two years of experience with executive level communication and/or presentations.

Preferences

• Three years of experience with program integration activities and implementing initiatives.

• Two years of experience working with Salesforce.

• Two years of experience with WWP programs.

EDUCATION

Requirements

• Bachelor’s degree in relevant field. Equivalent combination of education, experience, training, and certifications may be considered in lieu of degree.

Preferences

• Master’s degree.

CERTIFICATIONS & LICENSURE

Requirements

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment, temperature controlled.

• Up to 15% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

For Colorado Applicants:  The estimated hiring range for this position is between $60,211 - $75,264 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Chicago, IL, San Diego, CA, and Washington State Applicants: The estimated hiring range for this position is between $65,945 - $82,432 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants: The estimated hiring range for this position is between $68,812 - $86,016 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For New York Applicants: The estimated hiring range for this position is between $71,680 - $89,600 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."