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What we offer:Job Responsibilities:
Mission of the Position:
The Electrical Warranty & Customer Liaison Engineer is the primary technical authority for field performance issues related to transmission control systems and electronic components. You will bridge the gap between complex signal/software data and the OEM customer. Your goal is to diagnose electrical failures, manage software "bug" investigations, and protect the company’s liability through data-driven technical defense.
Key Responsibilities:
- Electronic Root Cause: Lead the teardown and bench testing of Transmission Control Modules (TCMs), sensors, solenoids, and internal wiring harnesses.
- Signal Analysis: Utilize oscilloscopes and logic analyzers to identify signal noise, grounding issues, or intermittent circuit opens/shorts.
- Software/Calibration Review: Analyze "Freeze Frame" data and error logs to determine if a field issue is a hardware failure or a software calibration edge-case.
- 8D Leadership: Drive technical investigations for electrical "Non-Conformance" using Fishbone and 5-Why tools, focusing on PCB defects, solder integrity, or component latch-up.
- OEM Technical Lead: Serve as the "Subject Matter Expert" (SME) during weekly Warranty quality meetings with the customer’s electrical and systems engineering teams.
- Data Presentation: Translate complex electrical waveforms and error-code logic into clear, executive-level presentations that explain the "Physics of Failure."
- Liability Negotiation: Defend the company against "No Trouble Found" (NTF) claims by proving external factors like vehicle-side wiring issues, EMI (Electromagnetic Interference), or improper jump-starting.
- Portal Management: Ensure all technical responses in OEM portals (e.g., GM PRTS, STLA GIMS) are linguistically precise and technically sound.
Requirements and Qualifications:
- Bachelor of Science in Electrical Engineering (BSEE) from an accredited university is required.
- 3+ years of experience in automotive electronics, power electronics, or control systems.
- Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer, INCA).
- Strong understanding of circuit board (PCBA) manufacturing and common failure modes (dendrite growth, thermal fatigue).
- Knowledge of ISO 26262 (Functional Safety) and IATF 16949 is a plus.
- Technical Diplomacy: Ability to explain a complex software "re-flash" or hardware "revision" to a customer without conceding unnecessary liability.
- Systemic Thinking: Understanding how the electrical system interacts with the mechanical transmission hardware (the "Mechatronics" perspective).
- Agility: Comfortable shifting from a Lab environment to a high-pressure customer negotiation meeting.
- SW vs. HW Identification: Accuracy in triaging failures either software-fixable or requiring a hardware change.
- Warranty Recovery: Successfully identifying OEM-side electrical issues (e.g., faulty harnesses) to redirect warranty costs away from the company.
- Response Turnaround: 100% adherence to customer timing for 8D and "Initial Technical Response" (ITR).
Magna Standards:
- Practice and maintain integrity while following Magna’s Charter and Constitution.
- Follow Magna’s Code of Conduct and Ethics and related compliance policies.
- Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
- Drive the development of new technologies to improve quality, efficiency and reduce cost.
- Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
- Health & Safety responsibilities:
- Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
- Report unsafe conditions immediately.
- Report injuries, accidents, illnesses, near misses, property damage immediately.
- Follow safety rules.
- Comply with requirements for the use or operation of machines or equipment.
- Comply with Personal Protective Equipment (PPE) requirements.
- Create a positive work environment by demonstrating and sharing functional/technical knowledge.
- Develop and maintain a responsive and cooperative working relationship with internal and external customers.
- Treat everyone with dignity, trust and respect.
- Complete additional duties and responsibilities as assigned.
- Comply with Magna’s information and data protection policies.
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Work Environment
- Regular use of diagnostic equipment and high-voltage safety gear (if working on EV/Hybrid systems).
- Travel (10-20%) to assembly plants for vehicle-level troubleshooting and "ride-and-drive" diagnostics.
- Office environment.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Group:
Skills Required
- Bachelor of Science in Electrical Engineering (BSEE)
- 3+ years experience in automotive electronics, power electronics, or control systems
- Proficiency with CAN/LIN/FlexRay communication protocols
- Experience with Vector CANoe and Vector CANalyzer
- Experience with INCA (calibration / data analysis tools)
- Proficiency using oscilloscopes and logic analyzers for signal analysis
- Strong understanding of PCBA manufacturing and failure modes (e.g., dendrite growth, solder issues)
- Ability to lead 8D investigations and use root-cause tools (Fishbone, 5-Why)
- Ability to author precise technical responses in OEM portals (e.g., GM PRTS, STLA GIMS)
- Knowledge of ISO 26262 and IATF 16949
- Technical diplomacy and ability to communicate complex technical issues to OEM customers
- 100% adherence to customer timing for 8D and Initial Technical Response (ITR)
- Comfortable working in lab environments and using high-voltage safety gear when applicable
- Ability to triage SW vs HW root causes and identify warranty recoveries
What the Team is Saying
Magna International Compensation & Benefits Highlights
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Healthcare Strength — Benefits include medical, dental, vision, and pharmacy coverage alongside disability and life insurance, plus mental‑health support via an Employee & Family Assistance Program and wellness programs. Voluntary options such as pet and auto/home insurance further expand the health-related offering.
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Retirement Support — Retirement programs feature a 401(k) with company match and profit sharing, with corporate filings confirming the U.S. 401(k) plan and employer contributions. Other long‑term levers like equity programs and performance bonuses add to wealth‑building potential.
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Wellbeing & Lifestyle Benefits — Company materials highlight a total‑rewards commitment and programs such as donation‑matching and an employee disaster relief fund that provide added support. Work‑life and development elements (e.g., PTO, parental leave, flexible work, and tuition reimbursement) are presented for many roles.
Magna International Insights
What We Do
We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries. We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.
Why Work With Us
At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.
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Magna International Teams
Magna International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
