Job Title: Warranty Manager
Mission & Main Objectives
- To manage day-to-day warranty & goodwill operations in line with Warranty policies & procedures including supporting standards. Apply necessary controls in Warranty & Goodwill cost management.
Countries: KSA + other markets
Scope: NISSAN + INFINITI
Main tasks and responsibilities:
- Receive, analyse & validate (Technical & Commercial) Warranty pre-authorization (WPA) requests submitted by each Dealer.
- Receive, analyse & validate all Claims uploaded by Dealers in Salesforce before submitting in Global Warranty System (GWS).
- Receive & analyse (Technical & Commercial) Goodwill requests submitted by each Dealer & propose for next validation.
- Support Dealers & Manufacturing plant requests on day-to-day Warranty & Goodwill queries & feedback.
- Support Regional customer communication centre for any escalated customer concerns related to warranty and goodwill.
- Track & analyse Dealers claims pattern. Analyse start & end of Warranty claims, Cost/VIN, Cost/Claim, cost per repaired unit, high count primary failed part (PFP), etc for all Dealers.
- Carry out Nissan internal Audits as & when required. Provide support to external Auditors during 3rd party Warranty & Goodwill Audits.
- Revise Warranty pre-authorization (WPA) list frequently for better claim controls.
- Periodically analyse frequently replaced parts & recommend Field Engineering (FE) / Field Quality Improvement (FQI) teams to conduct duplication activity to study countermeasure.
- Track & analyse goodwill data/cost on continuous basis. Recommend Field Quality Assurance (FQA) team for necessity of any warranty extension/campaigns.
- For high warranty and goodwill cost items, identify opportunities for Appropriate Field Repair (AFR) and coordinate to implement.
- Establish necessary controls at Dealers for warranty parts scrapping process through external vendors as per set guidelines.
- Timely preparation of Dealers Warranty/Goodwill purchase orders & Manufacturing plant Invoices for smooth payment cycle.
- Study Dealer warranty reimbursement compared to the claim cost to propose necessary adjustments.
- Establish process for Dealer staffs training on warranty policies and procedures including standards.
- Carry out benchmarking for warranty rates & warranty conditions in KSA market.
KPIs
- Achieve Nissan KSA Warranty Cost within BP.
- Achieve Nissan KSA Goodwill Cost within BP.
- Supporting activities KPI
BACKGROUND & SKILLS REQUIRED
Specific technical skills
- 10 years of experience in warranty & technical activities. Workshop experience is an added advantage. Must have hands-on experience in vehicles & customer support.
- Trained in Automotive (strong understanding of automotive technology and complete warranty process).
- Capability to analyse technical issues for warranty and goodwill judgement.
- Have knowledge on dealership Workshop processes.
Behavioural Competencies Required
- Attention to details
- Collaboration
- Negotiation
- Should be able to work under minimal supervision and apply leadership skills
- Persistence
- Analytical thinking
- Information seeking
Minimum Education
- Diploma/Degree in Automobile/Mechanical Engineering
Language Requirements
- Speak, read & write English (must)
- Arabic (optional)
Skills Required
- 10 years of experience in warranty and technical activities
- Hands-on experience with vehicles and customer support
- Trained in automotive with strong understanding of automotive technology and complete warranty process
- Knowledge of dealership workshop processes
- Workshop experience
- Experience using Salesforce
- Familiarity with Global Warranty System (GWS)
- Diploma or Degree in Automobile or Mechanical Engineering
- Speak, read and write English
- Arabic language ability
- Attention to detail
- Collaboration and negotiation skills
- Ability to work with minimal supervision and apply leadership skills
- Analytical thinking and information-seeking mindset
Nissan Motor Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nissan Motor Corporation and has not been reviewed or approved by Nissan Motor Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, pharmacy benefits, and disability and life insurance options. Access to on-site medical centers and pharmacies at major locations further strengthens perceived coverage breadth.
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Wellbeing & Lifestyle Benefits — Vehicle-related perks such as employee leasing/discount programs and profit sharing are highlighted as standout rewards that add meaningful lifestyle value. On-site fitness centers or gym reimbursements and occasional on-site amenities also contribute to a stronger overall perks experience.
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Leave & Time Off Breadth — Time-off offerings are portrayed as robust, with accrued vacation and a stated set of paid holidays. This breadth can meaningfully enhance the total rewards picture, especially where workloads are demanding.
Nissan Motor Corporation Insights
What We Do
At Nissan Motor Corporation, we are transforming how people live and drive — and we need passionate innovators to help us create a more sustainable future. As a global automotive leader, we take pride in enriching the lives of our employees and believe your passion, talent, and dedication are essential to our success. That’s why we provide career growth opportunities to help you move ahead, internal mobility so you can explore other career paths, and a healthy work-life balance so you always feel your best. In the spirit of “doing what others don’t dare to do,” we value your knowledge and life experience. We work to ensure all employees have a voice and always feel comfortable using it. Join us on our journey into a future of possibility, and experience a career as exhilarating as the open road.
Why Work With Us
Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation.
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