Key Responsibilities
* Responsible for the overall operation management of warehouses/logistics centers, including end-to-end processes such as receiving, putaway, inventory management, picking, and shipping.
* Develop and optimize operational processes (SOPs) to improve operational efficiency and service quality, continuously driving lean operations.
* Monitor key operational KPIs, such as inbound/outbound efficiency, inventory accuracy, fulfillment lead time, and implement continuous improvement initiatives.
* Lead team management and workforce planning, including recruitment, training, shift scheduling, and performance management.
* Coordinate cross-functional collaboration with transportation, customers, IT, supply chain, and other stakeholders to ensure smooth business operations.
* Manage third-party vendors (e.g., outsourcing providers, staffing agencies, transportation partners), ensuring service quality and cost control.
* Support new warehouse setup, business launches, and process implementation.
* Handle operational exceptions and emergency situations to ensure warehouse safety, compliance, and stable operations.
Qualifications
• Passion for Logistics & Supply Chain: Demonstrates a strong passion for the logistics and supply chain industry, with a keen interest in cross-border e-commerce. Exhibits resilience, self-discipline, and a drive for personal and professional growth when facing challenges.
• Continuous Self-Improvement: Highly self-driven, curious, and eager to learn. Possesses strong logical thinking skills and the ability to solve complex problems from multiple perspectives.
• Accountability & Collaboration: Exceptional communication skills with a strong sense of responsibility. Proven ability to manage multiple tasks simultaneously and collaborate effectively across functions to drive projects forward.
• Language Proficiency: Professional fluency in English, fluent Chinese preferred.
• Experience: Minimum of 1 year of full-time working experience in logistics, supply chain, or closely related fields.
Skills Required
- Minimum 1 year of full-time experience in logistics, supply chain, or a closely related field
- Professional fluency in English
- Fluent Chinese language skills
- Strong logical thinking and complex problem-solving ability
- Exceptional communication and cross-functional collaboration skills
- Strong sense of responsibility and accountability
- Ability to manage multiple tasks simultaneously
- Self-driven, curious, resilient, disciplined, and committed to continuous improvement
- Interest in logistics, supply chain, and cross-border e-commerce
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What We Do
Cainiao is a global e-commerce logistics company and supply-chain solution provider within Alibaba’s e-commerce ecosystem. Founded in 2013, it offers differentiated e-commerce supply-chain solutions and is described as the largest reverse-logistics solution provider. Cainiao has built a smart logistics network to support delivery and fulfillment operations for e-commerce businesses across global markets, combining logistics capabilities with technology-enabled coordination and infrastructure.
