The Role
Provide in-person Tier 1 IT support at a walk-up service desk: greet users, triage and resolve technical issues, perform password resets and peripheral troubleshooting, document incidents in BMC Remedy, and communicate solutions clearly to minimize downtime.
Summary Generated by Built In
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary
JCS Solutions is seeking an approachable, customer-focused IT professional to staff the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB). As the face of our IT support team, they will be the first point of contact for personnel requiring immediate, in-person technical assistance. The ideal candidate pairs a welcoming personality with strong foundational troubleshooting skills to ensure every customer receives prompt, effective, and professional support.
What’s in it for you:
What you will bring:
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Job Summary
JCS Solutions is seeking an approachable, customer-focused IT professional to staff the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB). As the face of our IT support team, they will be the first point of contact for personnel requiring immediate, in-person technical assistance. The ideal candidate pairs a welcoming personality with strong foundational troubleshooting skills to ensure every customer receives prompt, effective, and professional support.
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
- Serve as the primary, in-person IT ambassador for the Walk-Up Service Desk.
- Greet all walk-up customers promptly and professionally.
- Actively listen to users to understand and triage technical issues.
- Provide immediate in-person technical assistance and troubleshooting.
- Accurately capture user data, contact details, and technical symptoms within the BMC Remedy ticketing system.
- Open, update, track, and route trouble tickets through Remedy.
- Perform Tier 1 troubleshooting and issue resolution.
- Support password resets, account unlocks, and peripheral device troubleshooting.
- Minimize customer downtime through rapid issue resolution.
- Clearly document technical issues and resolutions.
- Communicate technical solutions in plain, non-technical language.
- Maintain a professional demeanor while supporting frustrated users in a fast-paced environment.
What you will bring:
- Active Secret clearance or ability to maintain an active Secret clearance.
- CompTIA Security+ certification.
- Experience providing customer-facing technical support.
- Experience performing Tier 1 troubleshooting and issue resolution.
- Strong written and verbal communication skills.
- Experience documenting and managing incidents through a ticketing system.
- Ability to communicate technical concepts to non-technical users.
- Highly patient, adaptable, and customer-service oriented.
- Ability to thrive in a dynamic, face-to-face support environment.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- Active Secret clearance or ability to maintain an active Secret clearance
- CompTIA Security+ certification
- Experience providing customer-facing technical support
- Experience performing Tier 1 troubleshooting and issue resolution
- Experience documenting and managing incidents through a ticketing system (BMC Remedy)
- Strong written and verbal communication skills
- Ability to communicate technical concepts to non-technical users
- Highly patient, adaptable, and customer-service oriented
- Ability to thrive in a dynamic, face-to-face support environment
- Successful completion of pre-employment drug screening and required background checks
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
