VP/MD User Experience Design and Research

One of OneMain’s critical and highly visible initiatives is building and scaling industry-leading digital experiences for our customers via web and mobile platforms. OneMain is seeking a VP/MD User Experience Design to build and lead a design team to create innovative digital experiences that will impact millions of customers and contribute to the overall success of the digital experience.

As the VP/MD User Experience Design and Research, you will have the autonomy to design experiences that will be used by millions of OneMain’s customers and be highly visible in the financial services industry. You will have direct exposure to leaders and digital thinkers across the organization and will viewed as a subject matter expert in UX design.

About the Role:

• Hire and lead a team of UX Designers and researchers and partner closely with Product Managers, UI Engineers, Marketing, and digital team leadership to take conceptual ideas and turn them into functional and discoverable product features.

• Lead prototyping and user testing as well as lead the design experience of the business platform with both high standards and deep insights, translating product requirements and user research into an outstanding customer experience.

• Define, design, and launch end-to-end best in class customer experiences.

• Lead and design elegant, simple, human-centric flows and experiences as OneMain redefines their digital products.

• Create a design system that delivers a consistent and on-brand experience throughout all digital experiences, both website and mobile apps.

• Formulate decisions and contribute to high-level strategic results and participate in ad-hoc whiteboarding sessions.

About You:

• Proven ability to be curious, take risks, and champion new ideas to push the evolution of products, including online and offline cross-channel experiences.

• Experience evangelizing human center design across an organization and help driving a customer-first approach.

• Expertise in leading with a customer first mind set. Ability to talk to them, analyze their behavior, step into their shoes, and help us define and evolve OneMain’s customer personas.

• Previous experience performing user-research, interaction and visual design, and UI design, while directing and developing others.

• Experience building a high performing team capable of working as members of several product teams. You collaborate effectively with key stakeholders and leaders across the organization and create a culture of collaboration and partnership across your team.

Qualifications:

The ideal candidate will be highly motivated, dependable, detailed, and driven to produce high quality work, committed to iterative discovery of a great customer experience. OneMain has a fast-paced and collaborative environment with teams in several states across the East Coast and Midwest. We seek the following:

• At least 10 years of experience designing mobile-first and responsive web pages.

• 8+ years of managing a team of designers and researchers

• A bachelor’s or master’s degree in Product Design, Interaction Design, Fine Arts, or a related field or an equivalent combination of education and work experience.

• Advanced knowledge of UX best practices and trends

• Expert proficiency with Figma, Miro, usertesting.com, Dovetail

• A portfolio of great design work with web apps and mobile apps

• Experience defining patterns/style guides, performing user testing, and building low and high-fidelity prototypes.

• Solid understanding of software development and how to collaborate with developers.

• Ability to hire, inspire, and develop a team of design professionals.

• Exceptional time management and organizational skills with laser-sharp attention to detail and accuracy

• Superior communications skills and ability to influence stakeholders across the organization.

• Highly Preferred, experience working in a financial services industry, especially consumer lending.

This role is Hybrid. You should be located within a committable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, NYC, or Dallas/Fort Worth TX.

Target base salary range is $225k - $250k which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Continuing education

• Bonus eligible

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

• And more

#LI-DWB

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.