VP, Technology Strategy (Order Management)

Job Description:

As our new Order Management Strategist, you will report to the SVP of Technology Strategy and partner with diverse teams to design seamless order lifecycle experiences. You will develop expertise in distributed order management, inventory visibility, and fulfillment orchestration. You will work with clients across retail, manufacturing, and distribution to deliver recommendations that transform their order management capabilities.

You Will:

• Provide expertise across order management technology including: Order Management Systems (OMS), Inventory Management, Warehouse Management, Returns/Exchanges, and Fulfillment Orchestration

• Design order lifecycle strategies from cart abandonment through post-delivery customer service

• Build relationships with supply chain, operations, and customer experience partners

• Lead discovery sessions to map current state order flows and identify optimization opportunities

• Develop requirements for real-time inventory visibility across channels and locations

• Create strategies for distributed order management allowing ship-from-store, dropship, and cross-dock fulfillment

• Design customer communication strategies throughout the order lifecycle

• Partner with CX & C teams on order tracking experiences and self-service capabilities

• Lead consulting engagements focused on omnichannel fulfillment transformation

• Develop frameworks for returns optimization and reverse logistics

• Support business development as an order management subject matter expert

You Have:

• 8+ years of experience with order management systems OR supply chain technology consulting

• Hands-on experience with OMS platforms from vendors like IBM Sterling, Manhattan, Fluent, or similar

• Understanding of inventory management concepts: available-to-promise, allocation, safety stock

• Experience with omnichannel fulfillment methods: BOPIS, curbside, ship-from-store

• Knowledge of warehouse management systems and fulfillment center operations

• Expert proficiency in process mapping and workflow documentation tools

• Bachelor's degree from an accredited college/university

• Ability to travel for clients up to 25%

Additional Qualifications:

• Experience with order orchestration platforms and microservices architectures

• Knowledge of returns management systems and reverse logistics

• Understanding of global trade management and cross-border commerce

• Experience with EDI and supply chain integration patterns

• Familiarity with the latest fulfillment models (dark stores, micro-fulfillment)

The annual base salary range for this position is $163,000-$263,350. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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