VP, Technology Operations & Support

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a VP, Technology Operations & Support to join our IT team.

Reporting to the SVP, Chief Digital & Technology Officer, the VP, Technology Operations & Support is responsible for technology operations and support encompassing all infrastructure systems, applying the principles of service excellence and provides highly specialized support, advice, guidance, leadership, and management to customers in all areas of Aviso technology systems and services. This position will drive the strategic direction of IT to define and deliver reliable, secure, and scalable IT systems and solutions for our employees and partners.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

• Provides the vision and directs the daily operations of all application infrastructures that include dev, test, pre-production, and production environments
• Manages production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and other stakeholders
• Responsible for reporting and meeting SLA targets and other key metrics like systems uptime, performance, and response times
• Support the SVP, CIO to assist with budget development, cost control, licensing, resource and asset planning and utilization. Ensure effective alignment with business and IT leaders
• Development of departmental and team goals and ensure departmental plans are aligned with overall IT strategy and corporate goals
• Remain current on industry trends as well as future strategic developments within technology, make recommendations to create revenue, reduce costs or take advantage of business and technical opportunities to operating departments within the company
• Provides input and thought leadership to the overall IT strategy
• Develop and implement technology policies and procedures, including those for disaster recovery, standards, purchasing, and service provisioning
• Administer agreements and negotiate with vendors, outsourcers, and contractors to secure technology products and services. Maintain external relations to ensure the continued successful delivery of technology services
• Direct, develop, manage, and test corporate technology backup and disaster recovery policies, procedures, and standards. Responsible for disaster recovery for all technology systems
• Provide IT related project consultation services to our internal and external customers. Participate in business case preparation for business line managers as required
• Manage relationships with executives and business line managers focused on service level agreements, scope and deliverables of business applications initiatives, ongoing review of business requirements and escalation of service issues
• Direct the research and analysis process conducted by personnel in the evaluation and delivery of new enterprise computing products, services, and technology. Ensure that any new technology integration into company systems meets functional requirements, system compliance, and interface specifications
• Foster and encourage a team environment with the necessary depth of commitment to respond to dynamic and often unpredictable deadlines and priorities

Your experience and skills:

• Post-secondary degree, technical school graduate
• 15 years’ technology work experience including senior management level experience
• 5 years’ experience in a technology service delivery capacity
• Thorough understanding of corporate structure, divisional focus, and departmental responsibilities
• Broad knowledge and expertise in technology focused business practices
• Ability to foster relationships with peers and executives
• Ability to manage unforeseen and emergency technical situations that may arise
• Understanding of Services Agreements as related to commercial IT systems
• Excellent understanding of computer hardware and systems technology
• Proven ability to manage and implement projects involving cross-departmental teams
• Strong negotiating, communication, and interpersonal skills
• Strong organizational, delegation and administrative skills required
• Financial or Insurance industry experience is an asset
• Financial analysis and business case development experience is desired
• Knowledge of applicable data privacy and financial regulations
• Fluent Communications in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $220,000 - $250,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.