VP of Technical Services

At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

As the VP of Technical Services at TigerData, you’ll take the helm of a critical function that spans Implementation Engineering and Technical Support. Reporting directly to our CTO and Co-founder, this is a rare opportunity to architect and scale the customer-facing technical experience.

We’re targeting a VP-level hire but are also open to exceptional Senior Director candidates with the right experience and leadership vision, especially those with experience scaling technical services organizations. 

We’re looking for a company builder: someone who has taken Technical Services from 0 to 1, and knows how to evolve it from 1 to scale. That means we’re looking for a leader with deep roots in Professional Services or Implementation Engineering, someone who can drive delivery engagements today while designing a scalable, cross-functional org for tomorrow. You’ve seen what “great” looks like, but you don’t copy and paste, you reimagine what’s possible.

You’ll be responsible for designing and operationalizing how we serve our customers technically: ensuring customer engagements are scoped and executed effectively, technical teams are aligned, escalations are minimized, and customer outcomes are owned end-to-end.  In addition to an emerging PS/IE team, TigerData runs a follow-the-sun global support staffed 24x7.

📍 This role is remote. We are open to candidates in North American or European time zones. Fluency in English is required.

What you will be responsible for in this role:

• Defining and operationalizing the end-to-end customer journey across Technical Support, Solutions Architecture, and Implementation Engineering.

• Breaking down silos between SA, IE, CS, and Support, building a unified team and shared sense of ownership.

• Enhancing technical deal qualification, delivering opinionated and impactful demos, and ensuring we set customers up for success before the sale closes.

• Partnering closely with Engineering and Product to reduce escalations, improve issue triage, and empower frontline technical teams to resolve issues independently.

• Developing knowledge sharing systems, training programs, and tooling that elevate team capabilities and drive self-sufficiency.
  Identifying points of friction and customer drop-off throughout the journey and systematically removing them.

• Building repeatable playbooks, scalable service delivery models, and high-performing teams with a bias for speed, clarity, and quality.

• Acting as a strategic leader and tactical executor: from setting vision to jumping into a Slack thread to help solve a live customer issue, you’re all in.
  

You could be a great fit if you:

• Have 7+ years of experience leading or building Professional Services, Technical Services, or similar functions at a technical B2B company.

• Have successfully taken a technical post-sales function from 0 to 1, and know what it takes to evolve from 1 to scale.

• Bring deep expertise in the database space. You understand how developers buy, build, and run database systems, and how to guide them to success.

• Have strong opinions about what great SA/IE/Support looks like—but you’re also a listener, ready to learn from the team on the ground.

• Thrive in high-growth environments where ambiguity is the norm, and “figure it out” is a daily mantra.

• Are obsessed with the customer journey and constantly ask, “How can we make this better?”

• Are a strong systems thinker who builds with scale and sustainability in mind, but are also not afraid to iterate quickly to meet today’s needs.

• Believe that organizations are strongest when they reflect the diversity of the world around them, and you actively work to make that a reality.

• Come from a Professional Services or Implementation Engineering background, and bring hands-on experience delivering technical services to demanding customers in complex environments.
  

You might not be a great fit if:

• You haven’t built a technical services or post-sales team before, or you’re only comfortable optimizing existing structures.

• You prefer rigid org charts and don’t enjoy rolling up your sleeves across functions.

• You prefer to work in well-established companies where a process already exists.

• You’re more comfortable in strategy meetings than helping triage urgent customer issues or leading technical enablement.

• You shy away from cross-functional collaboration, especially with Sales, Engineering, or Product.

• You prefer to work behind the scenes and aren’t energized by leading change.
  

This is a rare opportunity to build a world-class technical services function at a company reimagining what’s possible with time-series data. If you’re excited to lead with vision and action, and make customers wildly successful along the way, we want to hear from you.

• We respond to every applicant.

• We review applications fairly and objectively, and shortlist based on relevant skills and experience.

• We ensure clear and timely communication throughout your candidate journey.

• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

TigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at TigerData

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave

• Fridays off in August 😎

• Fully remote opportunities globally

• Stock options for long-term growth

• Monthly WiFi stipend

• Professional development and educational resources 📚

• Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯