VP, Strategic Customer Success

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

Reporting to the Head of Operations and Strategy at EliseAI, the VP, Strategic Customer Success will operate as an individual contributor and play a pivotal role in scaling our customer success strategies by driving strategic initiatives to enhance customer engagement and retention. You will engage in high-level business and technical discussions across the organization, including with C-suite executives.

Key Responsibilities

• Collaborate closely with key stakeholders across the company to ensure revenue retention and growth within our customer base.
• Engage directly with customers to deeply understand their challenges and goals, facilitating successful implementation of EliseAI across their real estate portfolios.
• Take ownership of customer success outcomes including onboarding, product adoption, retention, and overall satisfaction.
• Work strategically with the Chief Revenue Officer to develop and execute comprehensive account plans.
• Conduct analysis of performance metrics to identify trends and opportunities for improvement.
• Liaise with the Product and Engineering teams to drive adoption of new features and products.
• Identify potential churn risks and develop strategies to mitigate them, leveraging insights to improve customer experiences.
• Educate customers on the ROI of EliseAI solutions and assist them in conveying this value within their organizations.
• Foster customer advocacy by translating client feedback into actionable insights for product enhancement.
• Attract top-tier talent to join our driven team

Requirements

• Extensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue 
• Strong analytical and strategic thinking skills, with the ability to manage high-level conversations with internal and external stakeholders.
• Proven track record of fostering long-term customer relationships and enhancing customer satisfaction.
• Deep understanding of customer success metrics and the ability to link these to business outcomes.
• Ability to work autonomously in a fast-paced environment.
• Willing to work 4-5 days/week in our NYC or SF office

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $220,000-280,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].

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