You will be on the bleeding edge of AI, helping transform manufacturers and innovating as you go. Not only will you be helping customers, but you will be the chief pathfinder for our product and technology teams as you discover repeatable solutions for US manufacturers.
- Lead solutions delivery and customer transformation that coexist with, and leverage CADDi’s AI products and data platform.
- Build a solutions motion that starts bespoke and becomes repeatable offerings and product features.
- Own the services P&L and revenue target.
- Translate field patterns into reusable assets and clear product roadmap inputs.
- Purpose of Solutions Delivery: revenue capture, deal acceleration alongside Sales, and product roadmap signal by converting repeatable patterns into platform capabilities.
- Build and lead a team of Technical Account Managers, Solutions Architects, and Industry Consultants (e.g., procurement, supply chain, quality); stand up the Professional Services operating model (scoping, SOW templates, rate cards, stage gates, QA, change management, risk management).
- Establish executive-level customer engagement (QBRs/value reviews), value realization frameworks, and expansion motions aligned to measurable business outcomes.
- Focus on delivering actionable insights and decision support from customer engineering and operations data.
- Customer transformation and delivery: Lead discovery, value engineering, and solution design across data, integrations, and AI-enabled use cases. Stand up delivery playbooks (SOWs, PMO cadence, QA, change management) and ensure measurable time-to-value.
- P&L and GTM ownership: Own services P&L and price/package offerings. Run pre-sales: scoping, solution architecture, SOWs, RFPs, rate cards; partner with Sales but own services growth.
- Product and platform shaping: Convert bespoke wins into repeatable accelerators and influence the platform roadmap with validated customer needs. Define guardrails for when to build custom vs. push for core platform roadmapping.
- TAM leadership: Institute executive sponsorship, QBRs, adoption runbooks, and expansion playbooks. Ensure TAMs drive value realization, risk management, and account expansion across business units and use cases.
Requirements
- Services leadership: Built/scaled a $5M+ services P&L (0→1 and 1→N); knows how to sell, deliver, and renew.
- Consulting toolkit: Top-tier consulting or Systems Integrator with hands-on execution bias.
- Manufacturing native: Deep familiarity with manufacturing enterprise systems (ERP/MES/PLM/QA/LIMS) and building data integrations.
- Comfortable leading data integration and AI-enabled use cases.
- Hands-on AI engineering: proficient in Python; able to build and ship AI-related applications and implement guardrails.
- Player-coach orientation: willing to be hands-on in early deliveries while building and scaling the team.
- Commercial acumen: Excellent at shaping ambiguous problems into scoped, valuable SOWs; credible at VP/CXO levels.
- Builder-leader: Can start solo, then recruit, mentor, and scale a high-performing team and partner ecosystem.
- Must be a U.S. citizen or permanent resident (ITAR compliant). Must be open to 30% travel.
Benefits
At CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team:
- Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy.
- On Target Earnings: $250,000 - $350,000 per year, based on experience, with opportunities for growth and enhanced income potential.
- Ownership & Rewards: Be a part of our success story with a competitive stock options plan.
- Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one.
- Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year.
- Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings.
- Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives.
- Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi.
We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve.
Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let’s talk.
Top Skills
What We Do
CADDi is a global supply chain company on a mission to "unleash the potential of manufacturing". The company strives to transform the manufacturing industry through its primary offering "CADDi Manufacturing", a one-stop service for procurement and manufacturing that utilizes original technologies to optimize quality, cost, and delivery within its supply chain infrastructure. In mid-2022, CADDi launched "CADDi Drawer," a cloud-based data utilization system to further digital transformation in the manufacturing industry.
