WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays.
Trustly's Solutions Engineering team sits at the intersection of commercial and technical — responsible for making our merchants successful from the moment they sign through every phase of their integration and growth. The team combines deep technical expertise with a strong customer orientation, acting as the primary technical interface between Trustly and its merchant partners in the market.
ABOUT THE ROLE
As VP of Solutions Engineering, you will build and lead Trustly's US Solutions Engineering function — spanning pre-sales technical consulting, integration support, and ongoing technical account management for our merchant portfolio. You'll work closely with Sales, Product, and Engineering to ensure merchants integrate quickly, run reliably, and unlock the full value of Trustly's platform. This is a high-impact leadership role for someone who thrives at the intersection of technology and commercial outcomes.
This role can be based in New York City or San Francisco.
WHAT YOU'LL DO
- Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base.
- Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
- Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
- Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
- Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
- Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity.
WHO YOU ARE
- 10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role.
- Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges.
- Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences.
- Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus.
- Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment.
- Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike.
This is a hybrid role based out of our San Francisco or New York hubs. We look for team members to be in the office Tuesday through Thursday.
Trustly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 10+ years in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role
- Deep technical background; comfortable reading and writing code and reviewing API documentation
- Experience engaging directly with merchant engineering and product teams on integration challenges
- Strong commercial instincts; ability to communicate technical tradeoffs to technical and non-technical audiences
- Builder mindset: experience standing up functions, creating processes, and building teams in fast-moving environments
- Excellent communicator and cross-functional partner, able to earn trust with merchants and internal stakeholders
- Experience in payments, fintech, or API-first platforms
- Familiarity with ACH, payment APIs, and webhook-based integrations
Trustly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.
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Parental & Family Support — Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
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Leave & Time Off Breadth — Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
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Equity Value & Accessibility — Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.
Trustly Insights
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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