The Role
Lead platform engineering strategy and execution across application, AI, integration, and data platforms. Build reusable platform services, agentic AI capabilities, integrations, and data/analytics infrastructure. Hire and develop senior technical leaders, define adoption and service maturity standards, and partner with product, security, and ops to deliver scalable, secure, AI-native enterprise software.
Summary Generated by Built In
Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology.
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
We are seeking a VP of Software Engineering, Platform to lead one of the company’s most strategic engineering functions: the platforms that enable our product teams to build faster, integrate more deeply, operate more reliably, and deliver AI-native enterprise software at scale.
This leader will own the strategy and execution for our application development platform, agentic AI platform, integration platform, data platform, reporting and analytics capabilities, and AI-native software development lifecycle.
The ideal candidate is a hands-on technical executive who can set long-term strategy, lead multiple teams, develop senior technical talent, and engage deeply in architecture across cloud-native systems, AI platforms, data infrastructure, and enterprise integrations.
What You'll Do
- Define and Execute Platform Strategy
● Lead the platform engineering vision, roadmap, operating model, and execution plan.
● Build a cohesive organization across shared services, AI platform, integrations, data engineering, reporting, analytics, and developer experience.
● Translate business and product strategy into platform capabilities that improve speed, reliability, security, scalability, and customer value.
● Establish ownership models, platform adoption strategies, service maturity standards, and measurable outcomes
● Own foundational services including API Gateway, Developer Portal, Authentication, Authorization, Logging, Audit Trail, service templates, and platform libraries.
● Drive a paved-road development model that improves velocity while preserving appropriate team autonomy.
● Ensure shared services are reliable, observable, secure, well-documented, and easy to adopt.
● Provide technical leadership across AWS, Kubernetes, Ruby on Rails, Node, Python, PostgreSQL, and related cloud-native technologies.
● Own the strategy, architecture, and execution for the company’s agentic AI platform.
● Build reusable capabilities for tool definition, retrieval and grounding, model interaction, permission context, tracing, evaluation, versioning, and usage reporting.
● Enable teams to develop AI-powered features safely and quickly using OpenAI SDK, MCP, Python, Node, and related technologies.
● Establish patterns for permission-aware agents, grounded responses, tool execution, model orchestration, evaluations, and production observability.
● Lead the company’s AI-native software development lifecycle strategy.
● Standardize agent skills, plug-ins, local development environments, templates, and workflows.
● Enable AI-assisted development across coding, testing, code review, documentation, release management, support, and operations.
● Define guardrails for security, code quality, data privacy, intellectual property, and responsible AI usage.
● Define the technical strategy for enterprise integrations and ecosystem connectivity.
● Lead integration capabilities using APIs, MCP, agents, and scalable integration patterns.
● Own integrations with HRIS, ITSM, Microsoft SharePoint, Microsoft Teams, and other enterprise operational systems.
● Reduce integration complexity through reusable connectors, authentication patterns, monitoring, documentation, and supportability standards.
● Own data engineering, customer-facing reporting, internal analytics infrastructure, and analytics products.
● Build scalable data pipelines, data models, warehouse architecture, reporting infrastructure, and analytics enablement.
● Provide leadership across PostgreSQL, Redshift, AWS data services, and related data technologies.
● Drive data quality, lineage, governance, privacy, access control, and reliability.
● Lead multiple teams across platform engineering, AI platform, integrations, data engineering, analytics, and developer experience.
● Hire, mentor, and develop managers, architects, staff engineers, and senior engineers.
● Create clear goals, ownership, operating rhythms, and accountability across the organization.
● Build strong partnerships with Product, CloudOps, Security, Customer Success, Implementation, Data, and executive leadership.
What We're Looking For
- Executive Engineering Leadership
● 15+ years of software engineering experience, with significant leadership experience in enterprise SaaS, platform engineering, data platforms, integrations, infrastructure, or AI-enabled product development.
● 5+ years leading engineering organizations at senior director, VP, or equivalent levels.
● Proven ability to translate business and product strategy into technical strategy, operating plans, and measurable outcomes.
● Experience leading multiple teams, managers, senior technical leaders, and complex cross-functional initiatives.
● Experience building shared platform services, internal developer tooling, integration platforms, data platforms, and AI platform capabilities.
● Hands-on experience with AWS, Kubernetes, Ruby on Rails, Node, Python, PostgreSQL, Redshift, OpenAI SDK, MCP, and related technologies.
● Ability to engage deeply in architecture reviews, technical tradeoffs, implementation approaches, and operational risk decisions.
● Ability to identify repeated engineering needs and convert them into reusable, scalable, well-adopted platform capabilities.
● Strong product mindset for internal platforms, with focus on adoption, usability, documentation, developer experience, and measurable impact.
● Strong judgment on when to standardize, when to allow flexibility, when to build, and when to buy.
● Hands-on technical executive who earns trust through depth, clarity, and follow-through.
● Pragmatic, collaborative leader who can operate in ambiguity and create alignment.
● Strong communicator across engineers, executives, customers, and cross-functional stakeholders.
● Passion for building high-performance teams, developing leaders, and creating a durable engineering culture.
● Bias toward outcomes, leverage, simplicity, customer impact, and continuous improvement.
Why Firstup?
Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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Skills Required
- 15+ years of software engineering experience
- 5+ years leading engineering organizations at senior director, VP or equivalent
- Experience building shared platform services, internal developer tooling, integration platforms, data platforms, and AI platform capabilities
- Hands-on experience with AWS
- Hands-on experience with Kubernetes
- Hands-on experience with Ruby on Rails, Node.js, and Python
- Experience with PostgreSQL and Amazon Redshift or similar data warehouse technologies
- Experience with OpenAI SDK, MCP, or comparable AI/ML model integration tooling
- Proven ability to translate business and product strategy into technical strategy and measurable outcomes
- Experience hiring, mentoring, and developing managers, staff engineers, and senior technical leaders
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The Company
What We Do
Firstup is redefining the digital employee experience to put people first and lift companies up. We make communication solutions that build authentic engagement and create two-way conversation between employees and companies. Our powerful orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work. That’s why 40% of Fortune 100 companies like Amazon, ABInBev, Ford and Pfizer have chosen us to power their frontline, simplify their digital workplace and unlock the potential of their workforces.
