The Role
About InDebted
InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 400 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East.
We’re a $50m revenue (and growing) organisation, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
At InDebted, we’re reimagining the collections industry by putting the customer at the center of everything we do. Through our digital-first, empathetic approach, we help businesses recover outstanding balances while preserving — and even strengthening — customer relationships. Our First and Third-party technology-driven platforms deliver compliant, scalable, and human-centric debt recovery solutions across multiple global markets.
As we expand our U.S. presence, we’re seeking an experienced and well-connected VP of Sales to accelerate our growth trajectory and help shape the future of our North American business.
Role Overview
This is a new role at InDebted USA Inc. and an exciting opportunity for an experienced business development professional to shape and scale our U.S. growth strategy and function.
You will play a pivotal role in driving InDebted’s commercial expansion across the United States. You’ll leverage your deep industry knowledge, strategic insight, and established professional network to identify, develop, and close new business opportunities — particularly with enterprise and mid-market clients in financial services, telecommunications, utilities, and fintech.
You’ll work cross-functionally with our Compliance, Client Solutions, Product, Engineering, and Operations teams to deliver best-in-class client experiences while helping define our commercial strategy in the U.S. market.
Key Responsibilities
- Business Growth & Revenue Generation
- Lead the evolution of InDebted’s U.S. business development function — shaping priorities, refining processes, and scaling our commercial reach.
- Identify, engage, and secure new client partnerships across key industry verticals.
- Own the full sales cycle — from prospecting and lead generation through to contract negotiation and onboarding.
- Develop tailored go-to-market strategies aligned with InDebted’s value proposition and the U.S. regulatory landscape.
- Consistently achieve and exceed quarterly and annual revenue targets.
- Relationship Management & Networking
- Cultivate and maintain high-value relationships with senior decision-makers across relevant industries.
- Represent InDebted at conferences, industry forums, and client meetings to enhance brand visibility and credibility.
- Serve as a trusted advisor to clients, understanding their pain points and translating these into scalable partnership solutions.
- Market Strategy & InsightShape
- InDebted’s commercial footprint in the U.S. through market intelligence, competitor benchmarking, and client insights.
- Collaborate with global and regional teams to refine product-market fit and inform product enhancements tailored to U.S. client needs.
- Identify partnership opportunities that strengthen InDebted’s ecosystem (e.g., fintech platforms, BPOs, technology vendors).
- Internal Collaboration
- Partner with Compliance, Client Solutions, Collections, and Operations to ensure seamless client onboarding and delivery.
- Work closely with Legal and Marketing to develop impactful proposals, presentations, and sales enablement materials.
- Provide regular pipeline, forecast, and performance reports to senior leadership.
Must Haves
- 7+ years of proven business development or sales experience in financial services, debt recovery, collections technology, fintech, or BPO sectors.
- Demonstrated success in building and managing complex enterprise relationships.
- Strong professional network and credibility within the U.S. financial or collections ecosystem.
- Familiarity with regulatory requirements and compliance frameworks relevant to debt collection in the U.S. (e.g., FDCPA, CFPB).Excellent negotiation, communication, and presentation skills.
- Ability to work autonomously in a fast-paced, entrepreneurial environment.
- Strong analytical mindset with experience using CRM tools (e.g., Salesforce).Proactive and open in communication across all stakeholders.
- Authorized to work in the United States and available to work during U.S. time zones.
Nice to Haves
- Experience working in or with global SaaS or fintech companies.
- Prior exposure to digital-first or AI-enabled customer engagement solutions.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities, and activities may change or evolve at the company’s discretion or in response to changing business needs.
InDebted is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and encourage applications from people of all backgrounds, experiences, and identities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by applicable law.
Our benefits
Adaptive working - We’re a remote first team, with an office hub in Missouri with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Competitive salary - We offer competitive pay aligned to role requirements and market benchmarks.
401(k) - We offer an Employer Matched 401(k) plan of up to 4% to support your long term financial wellbeing.
Paid parental leave - We provide paid parental leave to support you and your family.
PTO - We offer discretionary paid time off, because rest and recharge are important.
Our benefits packages vary depending on region and role requirements. Our People team will be able to share more during the recruitment process.
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The Company
What We Do
InDebted is changing the world of consumer debt recovery for good.
Using data science, personalisation and digital channels, we’ve created a better way to collect debt that delivers 40% increased recoveries for businesses, while providing an empathetic experience that places consumers at the heart of our product.
It’s emotionally intelligent, digitally intelligent, and simply intuitive to the needs of every person, everywhere.
InDebted was founded in 2016 by our CEO, Josh Foreman. Fast forward to today, and InDebted has completed four funding rounds totalling $70+ million AUD, we’ve grown to a team of over 250 people living and working in 11 countries around the world, and we’re operational in five markets.
