At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
JOB SUMMARY
This position leads and oversees lead management, lead routing, and workforce management. This role requires strong partnerships with the business, marketing, and training teams to ensure seamless operations and drive sales performance.
SCOPE/RESPONSIBILITIES
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Develop and implement strategies for effective lead management, ensuring timely follow-up and nurturing of leads.
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Optimize lead routing processes to ensure leads are directed to the appropriate mortgage professionals for maximum conversion.
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Oversee workforce planning and management to ensure the sales team is adequately staffed and trained to meet business goals.
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Partnership with Finance and HR partners to plan future hiring needs
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Build and maintain strong partnerships with business, marketing, and training teams to align sales operations with overall company objectives.
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Establish and monitor key performance indicators (KPIs) to track and improve sales operations efficiency and effectiveness.
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Continuously evaluate and improve sales processes and tools to enhance productivity and performance.
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Provide regular reports and insights to senior leadership on sales operations performance and areas for improvement.
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Regular travel to different Mr. Cooper site locations will be required, up to 25% per month
EDUCATION & PROFESSIONAL EXPERIENCE
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Bachelor’s degree with major course work in a related discipline preferred
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Proven experience in sales operations, with a minimum of 10 years in a leadership role.
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Strong understanding of lead management, lead routing, and workforce management.
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Excellent analytical and problem-solving skills.
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Exceptional communication and interpersonal skills.
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Ability to build and maintain strong cross-functional relationships.
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Proficiency in CRM software, mortgage lending technology and sales analytics tools.
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Strong analytical and problem-solving abilities, with a focus on continuous improvement.
PHYSICAL REQUIREMENTS
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This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment. The role also involves movement such as sitting, standing, walking and light lifting.
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The specific functions are dependent upon the position, but key responsibilities may involve utilizing computer systems and software applications to complete a variety of tasks, including typing, data entry, preparing reports, managing documents and/or files and communicating with customers or colleagues. The ability to effectively manage time and competing priorities is also critical.
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The position requires the ability to communicate effectively and to participate in virtual or in person meetings. The position requires the ability to commute by car, public transportation or other means of transportation because travel to the office is required at least occasionally and dependent upon the position, every scheduled workday.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022845
Job Category:
Originations
Primary Location City:
Lake Forest
Primary Location Region:
California
Primary Location Postal Code:
92630
Primary Location Country:
United States of America
Additional Posting Location(s):
Pay Range: $182,000.00 - $236,000.00
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
