VP, Revenue Operations

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

As the VP of Revenue Operations, you will play a pivotal role in driving the performance and productivity of our global revenue-generating teams. Reporting directly to the CRO, you will lead the design and implementation of data-driven strategies, systems, and processes that enhance alignment across Sales, Marketing, Customer Success, and Finance. 

Your goal will be to support scalable revenue growth, improve operational efficiency, and ensure accurate forecasting and reporting. This role requires a blend of strategic global, cross functional leadership, deep analytics expertise, and hands-on operational capability skills to guide our teams in achieving and exceeding growth targets.  Key functions you will be overseeing include Sales Ops, Marketing Ops, Partner Ops, Deal Desk, Compensation and other functions.  Enablement is currently out of scope but may be included at a future date.

What you'll be doing

• Developing and executing a comprehensive revenue operations strategy to support global revenue growth and operational efficiency within a public SaaS company environment.
• Overseeing and optimizing our CRM, sales enablement tools, marketing automation platforms, and other revenue-related technology to drive cohesive workflows and processes.
• Establishing and continuously refining KPIs and reporting standards for Sales, Marketing, and Customer Success teams to deliver insights that support strategic decision-making.
• Leading the forecasting, budgeting, and revenue reporting processes, collaborating closely with Finance to support accurate projections and public reporting requirements. This may include running our global forecast cadence personally or developing a key resource in your org to manage this critical function in support of GTM leadership, finance, and other key stakeholders.
• Ensuring cross-functional alignment between Sales, Marketing, Customer Success, and Finance on goals, processes, and performance metrics to support seamless customer journeys and consistent revenue growth.
• Spearheading efforts to identify, evaluate, and implement process improvements and automation tools to increase productivity, transparency, and scalability across the revenue teams.
• Providing leadership and development to the Revenue Operations team, and fostering a culture of continuous improvement, innovation, and accountability.

What you’ll have

• 10+ years of experience in revenue operations, sales operations, or a similar role within a high-growth SaaS or tech environment, with 5+ years in a senior leadership position.
• Proven track record of managing revenue operations within a public company, including experience with public company reporting standards.
• Expertise in managing CRM platforms (e.g., Salesforce) and revenue-related technologies specific to SaaS, with a strong understanding of SaaS metrics and unit economics.
• Demonstrated success in data analysis, reporting, and using metrics to drive strategic decisions in a SaaS business.
• Experience collaborating cross-functionally in a public SaaS company, especially with Sales, Marketing, Customer Success, and Finance teams.

About your Skills

Operational Rigor:  Demonstrated commitment to establishing and maintaining high standards of operational excellence, ensuring that processes are consistently optimized, scalable, and aligned with company objectives for maximum efficiency and accuracy. As part of the skill of operational rigor, it is critical that you clearly understand how to implement a 13 week in quarter cadence while simultaneously orchestrating a cadence against the following two quarters (current quarter + 2 cadence).  

Data-Driven Decision Making: Proficient in analyzing and utilizing data to inform revenue strategies, with strong analytical skills and experience in SaaS-specific metrics.

Change Management: Skilled in implementing processes and technologies in a public SaaS environment, managing stakeholder buy-in and driving adoption.

Leadership & Team Development: Proven ability to build, mobilize, and lead high-performing teams, with a focus on fostering engagement, growth, and accountability.  Your leadership must be strong cross-functionally and as part of this skill you must demonstrate a high degree of EQ and empathy for all stakeholders.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

Transgender Benefits: Expanded medical coverage for gender-affirming care

Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

Holidays: Twelve paid holidays throughout the year

Information regarding data privacy is available within the Udemy Careers Privacy Notice.