First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job DescriptionThe role holder is responsible for establishing a profitable remittance business by introducing new remittance capabilities/functionalities to increase the penetration of customers using FAB remittance services.
Core Responsibilities
Product management
- Supports Head of Everyday Banking in developing and managing strategies aimed at generating revenue through assigned line of products in alignment with PBG objectives.
- Leads the effort to develop and execute marketing campaigns to drive product growth ensuring collaboration with the internal marketing team to ensure alignment with FAB brand.
Identifies and evaluates potential business partners for new and innovative solution to grow the business.
- Establishes profitable and sustainable product mix.
- Leads harmonisation of products or services, and ensures maintaining the level of knowledge about products and services offered by the competition in the UAE and region.
Product Development
- Develops product and client propositions and get agreement from various stakeholders in an efficient manner in alignment with client needs.
- Leads the new product approval process for new products and enhancements by syndicating and getting approvals from relevant stakeholders.
- Partners with Compliance and Legal teams to ensure that products meet all regulatory requirements ensuring efficiency.
- Collaborates with Marketing to develop educational and promotional product literature to support uptake of new products.
- Serves as product expert and respond to requests and questions from internal business partners.
- Develops policies and procedures related to the assigned products in order to ensure adherence to guidelines and mitigate risk.
- Enhances current products and services based on new industry trends or opportunities as well as identifying gaps in current products based on the feedback received from customer service team in order to ensure client satisfaction.
Relationship Management
- Collaborates with the Distribution and Channels, IT, Digital transformation and mobile platforms teams in order to develop innovative and efficient electronic delivery solutions for assigned products and services ensuring client satisfaction
- Attends industry forums, events and conferences in order to stay abreast of new trends and client requirements for product development.
- Collaborate with external partners (payment schemes, exchange houses, fintechs etc.) to come up with attractive products and services for FAB customers.
Internal Collaboration
- Develops relationships and coordinates with other departments to meet client service expectations.
- Engages with stakeholders including Operations, Technology, Branches, Legal…etc. to develop products based on market needs.
Specific Accountability
- Product Profitability
- Market share of the Bank in the Product
- Growth in volumes
- Time-to-market of new products
- Adherence to policies, processes, and procedures of FAB
- Product performance according to plan/business case
- No negative audit finding our product risk profiles
- Bachelor’s degree in Business Administration, Business Management, Finance or any related discipline
- Master’s degree in Business Administration, Business Management, Finance or any related discipline is preferred
Minimum of 10 years of experience in product management and portfolio management etc.
What We Do
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
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