VP- Regional Engagement

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Serve as the senior regional expert/SME for assigned region, strategically partner with internal stakeholders, and lead a team that will focused on supporting local sales growth, minimizing customer churn and be a strong voice throughout the organization to represent local market trends/feedback/voice.
Responsibilities

• Establish strong partnerships in a highly matrixed environment with key cross functional areas (such as: Government Affairs, Community Relations, Construction, Field Services, Sales, Product, Marketing, Research, etc) to drive business results and establish common goals and a strong feedback loop
• Provide executive level updates, scorecards/KPI through a regional lens to combat subscriber loss/proactively manage churn, penetration rates, and identify opportunities for positive gains within the market
• Provide local market intelligence to internal departments with recommendations on how to address competitive threats, community needs, growth opportunities etc.
• Serve as a key stakeholder with sales, marketing, and product on competitive intelligence and promotional offers and network expansion(s) of our competitor's footprint into our local market(s)
• Provide competitive intelligence and analysis on local market offerings, market trends, pricing/business models, sales and methods of operation and offer recommendations on how to address competitive threats.
• Evaluate reasons for customer churn/defects, etc and identity opportunities to help recover losses
• Accountable for owning and managing regional P&L. Will be responsible for cross functional operations reviews with regional teams to review key subscriber, financial, and operations metrics, along with driving customer and employee experience metrics.
• Prepare and deliver executive presentations and dashboard reports as part of regular Operational reviews with Executive management.
• Manage a team that will serve as primary liaison in assigned region to foster local partnerships and execute community events that align with local community and philanthropic objectives, handling all aspects from concept to implementation, with support from corporate as needed
• Recommend and solicit input to ensure strategic investments are best use of resources (money, time, effort) and yield a meaningful ROI tying back to the market KPIs
• Ensure geographic diversity of investment is commensurate

Qualifications

• 15+ years of general management, public relations, government, media, communications, and/or community relations experience
• Bachelor's degree in business, communications, or related field
• Strong influencing and relationship building skills - can influence and drive results in a matrixed environment and in areas where may not have direct authority
• Strong mediating skills, can build consensus and common goals to deliver business results
• Strong understanding of telecommunications industry, competition, and local markets
• Experience in developing and executing public relations plans and initiatives
• Relevant media relations experience
• Strong management experience - both direct and indirect leadership
• Ability to prioritize, act quickly with demonstrable judgment and demonstrate the ability to resolve roadblocks
• Ability to effectively manage multiple responsibilities at once without jeopardizing deadlines
• Excellent writing and verbal communication skills
• Strong understanding of financial performance measurements and scorecard development and management
• Strong knowledge of media, sports, entertainment, telecommunications, and programming industries
• Ability to excel in highly pressure environment

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00 - $255,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty