The Role
The VP of Quality will lead the QA function in an IoT SaaS company, developing quality strategies, implementing processes for improvement, and ensuring high service quality. Responsibilities include overseeing customer satisfaction measurements, collaborating with cross-functional teams, and building a high-performing quality team focused on E2E quality and IoT security.
Summary Generated by Built In
Job Description
Aeris is seeking an experienced and outcomes-driven VP of Quality to lead the Quality Assurance (QA) function in our IoT SaaS company. The VP of Quality will be pivotal in ensuring the highest levels of service quality. You will oversee the development and implementation of quality strategies, processes, and tools to drive continuous improvement across all business units.
Location: Any of Noida, Gurugram, Bucharest, Chicago or San Jose
Key Responsibilities:
- Provide Quality Vision, Strategy, and Leadership:
- Develop and execute a comprehensive quality strategy aligned with the company’s business objectives.
- Establish metrics, KPIs, and benchmarks to monitor service quality.
- Lead cross-functional teams to foster a culture of quality, continuous improvement, and customer-centricity.
- Influence and collaborate with senior leadership to integrate quality considerations into business and technical decisions.
- Deliver Customer Satisfaction and Continuous Improvement:
- Drive execution of the vision and strategy to deliver customer satisfaction based on metrics
- Work with the support organization to measure and improve customer satisfaction through feedback loops, surveys, and data analysis, focusing on service quality.
- Implement continuous improvement methodologies to enhance service quality and reliability.
- Collaborate with product development, network operations, and customer support teams to ensure quality is integrated throughout the product lifecycle.
- Build High Performance Quality Team:
- Build and lead a high-performing quality team, providing mentorship, training, and development opportunities with a focus on E2E quality and IoT security.
- Foster a collaborative and innovative work environment that encourages professional growth and knowledge sharing in quality assurance and network operations.
- Set performance goals for the quality team and conduct regular evaluations to ensure objectives are met, especially in network and security domains.
Minimum Requirements
- Bachelor’s or Master’s degree in Computer Engineering, Quality Management, or a related field.
- Extensive experience (18+ years) in quality management, with a strong background in SaaS, IoT, or network operations. SaaS feature and security testing.
- Proven track record in developing and implementing quality management systems and leading Quality Assurance, Test Automation, with a focus on E2E quality and security.
- In-depth knowledge of quality standards, regulatory requirements, and industry certifications (e.g., ISO 9001, ISO/IEC 27001).
- Experience with quality tools and methodologies such as Six Sigma, Lean, and TQM, as well as security testing frameworks.
Preferred Requirements
- Strong leadership and team management skills, with a demonstrated ability to influence at all levels of the organization, especially in technical and operational domains.
- Excellent problem-solving, analytical, and decision-making abilities, with a focus on E2E quality and security.
- Strong communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders, including those involved in network operations and security.
The Company
What We Do
Global organizations and service providers rely on Aeris IoT technology every day to deliver mission-critical IoT programs.
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