The Role
Summary/Objective:
We are seeking a strategic, results-driven VP Project Management to lead and scale our project management function across the organization. This senior leadership role is instrumental in shaping and executing the delivery of API products and solutions for enterprise customers. The ideal candidate will have a proven track record in delivering complex enterprise customer software solutions, driving cross-functional alignment, and establishing project governance in fast-paced technology environments.
Reporting to the SVP of Professional Services, the VP of Project Management is the senior leader responsible for driving the successful implementation of API solutions, ensuring delivery excellence, and customer satisfaction. The ideal candidate has a strong background in project management, excellent client-facing skills, and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.
Compensation - The competitive annual salary for this position is set between $160,000 and $180,000, reflecting our commitment to attracting top talent and rewarding exceptional contributions.
Travel Requirements
20%
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
We are seeking a strategic, results-driven VP Project Management to lead and scale our project management function across the organization. This senior leadership role is instrumental in shaping and executing the delivery of API products and solutions for enterprise customers. The ideal candidate will have a proven track record in delivering complex enterprise customer software solutions, driving cross-functional alignment, and establishing project governance in fast-paced technology environments.
Reporting to the SVP of Professional Services, the VP of Project Management is the senior leader responsible for driving the successful implementation of API solutions, ensuring delivery excellence, and customer satisfaction. The ideal candidate has a strong background in project management, excellent client-facing skills, and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Leadership & Strategy: Develop and execute the project management strategy aligned with company objectives; Drive a culture of accountability, collaboration, and continuous improvement.
- Project Portfolio Oversight: Manage customer project portfolio, including scoping, prioritization, planning, resource allocation, risk management, and milestone tracking; Define and enforce project management standards, tools, and methodologies.
- Stakeholder Engagement: Partner closely with Professional Services Leadership, Product, Support, Account Management, and Executive teams to align project goals and timelines; Serve as a key escalation point for customer project issues and ensure timely resolution; Communicate project status, risks, and outcomes to senior leadership and external stakeholders.
- Operational Excellence: Establish KPIs and performance metrics for project execution and team effectiveness; Track key metrics including time-to-value, implementation success rates, and customer satisfaction (CSAT); Lead regular project delivery and post-completion reviews to ensure accountability and continuous improvement.
- Team Development: Recruit, train, and develop a global team of project directors and managers; Foster a culture focused on delivering measurable customer outcomes, collaboration, accountability, and excellence; Create career paths and development plans to support talent growth and retention.
- Bachelor’s degree in business, Project Management, or a related field. Master’s degree preferred.
- PMP certification is highly desired.
- 15+ years of experience in project management, preferably in process implementation or client services.
- Airline and/or Hotel experience is highly desired.
- Exceptional communication, organizational, and problem-solving skills.
- Strong yet flexible execution focus with attention to detail and a results-driven mindset.
- Ability to manage multiple priorities in fast-paced, deadline-driven environments.
- Willingness to travel when required.
Competencies:
- Problem Solving/Analysis.
- Strategic Thinking.
- Results Driven with Strong Execution Focus.
- Technical and Market Knowledge.
- Process Management and Optimization.
- Self-motivated, independent thinker.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.
Compensation - The competitive annual salary for this position is set between $160,000 and $180,000, reflecting our commitment to attracting top talent and rewarding exceptional contributions.
Travel Requirements
20%
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
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The Company
What We Do
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night.
API’s end-to-end technology platform will transform the way airlines manage crew travel.
o Mobile platform, MyCrewCare
o Sourcing & Contracting
o Crew Planning
o Daily Operations & IROPS
o Distressed Passenger
o Billing & Reconciliation
o Business Analytics
Offering global support with 24 locations worldwide & Operations Centers in New York, Hong Kong, London and Sao Paolo –making API the only accommodation partner with global teams ready and able to assist 24/7.
Visit www.apiglobalsolutions.com to learn more or send us a LinkedIn message!
