At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
As the VP of Product at Commify, you will play a critical role in shaping the future of our product offerings. You will oversee the entire product lifecycle, from ideation and development to launch and beyond. Your strategic insight and leadership will drive the development of innovative products that meet market demands and exceed customer expectations.
Requirements
As a vital member of the US leadership team, you will report directly to the Global Head of Product. Your mission? To steer the product trajectory in the US, with a strong emphasis on innovation, growth, and achieving market success, all while being the voice of US customers. In this pivotal role, you will harness your expertise to shape not only the direction of our products but also the overall experience our customers receive, ensuring that their needs and expectations are at the forefront of our development efforts.
Your key responsibilities will encompass:
- Product Vision & Strategy: Craft a captivating product vision and strategy for the US market that resonates with our global objectives, ensuring alignment with the overarching company goals while tailoring it to the unique demands of the US customers.
- Roadmap & Execution: Curate and oversee a data-driven roadmap that prioritizes features delivering real value. This will involve continuous assessment of product performance and market trends to keep our offerings competitive and relevant.
- Execution: Manage the product lifecycle from discovery to launch, shaping market requirements derived from customer insights. You will lead cross-functional teams through each phase, ensuring that we meet deadlines and deliver products that exceed expectations.
- Team Leadership: Drive impactful outcomes while nurturing a culture of collaboration and innovation, fostering an environment where team members feel valued and motivated to contribute their best work.
- Market & Customer Champion: Engage in extensive research to unveil opportunities that inform product decisions, actively listening to customer feedback and market signals to refine and enhance our product offerings.
- Cross-Functional Collaboration: Team up with Engineering, UX, Marketing, Sales, and Customer Support to ensure triumphant product launches. Your ability to converge diverse perspectives will be crucial in delivering cohesive and successful products to the market.
- Stakeholder Management: Convey product strategies and updates to stakeholders, including our Executive Team. You will act as a key liaison, ensuring transparency and alignment throughout the organization.
- Go-to-Market: Partner with Product Marketing to devise compelling strategies and messaging that resonate with our target audience, creating excitement and anticipation around our product releases.
Your qualifications should include:
- Tangible experience in in product management, with a proven track record of launching and scaling successful B2B SaaS products.
- Demonstrated leadership skills that inspire and energize teams, fostering a shared vision and driving collective success.
- A solid grasp of B2B SaaS commercial drivers, with a keen understanding of how to optimize product offerings for maximum impact in the market.
- A strategic mindset capable of turning insights into actionable plans, allowing you to navigate complex challenges with confidence.
- A genuine empathy for customers and a fervent passion for solving problems, ensuring that our products truly meet their needs and enhance their experiences.
- A commitment to data-driven decision-making, leveraging analytics and user research to guide product development and strategy.
- Outstanding communication and interpersonal abilities, allowing for effective collaboration across all levels of the organization and with external partners.
- A collaborative approach, exemplifying strong teamwork skills that enable the successful integration of diverse perspectives and ideas.
- Bonus: Experience within business messaging, communications, or marketing technology is a plus, providing you with additional insights into our customers' environments and challenges.
Benefits
- Attractive salary range ($150,000 - $180,000)
- Performance-based company bonus
- Flexible working arrangements
- additional paid time off (20 days)
- Enjoy your birthday off
- Mental health support provided through our wellbeing partner, Calm
- Wellbeing leave (2 days) and a dedicated Mental Health First Aider program
- Days dedicated to giving back and supporting causes you care about (2 days)
- Unlimited opportunities for professional and personal growth
- Comprehensive benefits including retirement planning (401k with 4% employer match), healthcare, and life insurance.
- And have we mentioned our fantastic team socials? We know how to throw a memorable celebration!
Top Skills
What We Do
Most businesses are terrible at communicating with their customers. They either don't communicate enough, or use channels their customers don't like. But when they get it right, it can transform their customer experience and their financial performance. So, it's our mission to make business communication brilliant.
Commify is Europe's leading supplier of Application-To-Person business messaging services. We help over 46,000 companies communicate brilliantly with their customers and staff; sending almost 5 billion messages a year through our portfolio of brands.
Our messaging solutions encompass everything from SMS to mobile payments, accessed through web applications, APIs or bespoke integrations. All of our products and platforms are supported by a passionate and innovative international team, with in-house development and support.
Headquartered in Nottingham (UK), we sell through a portfolio of brands, dependent on geography and customer segment. These include Esendex, TextAnywhere, Text Marketer, Skebby, Massenversand, SMSpubli, SMS Envoi, and Spryng and operate in the UK, Ireland, Italy, France, Spain, Germany, The Netherlands, Australia, New Zealand and The United States.
Backed by ECI Partners, we continue to innovate and grow both existing and new markets to support more companies to transform their business communications.
