Senior leader who builds the operational backbone for product delivery across all value streams. Part of the Backbase Product Leadership team. Direct reporting line to CPO. Owns cadence, dependency management, roadmap governance, cross-stream commitments to clients, and the tooling/processes that let product leaders & engineers execute predictably and at scale.
Why this role matters (outcomes)
- Reduce missed client commitments and cross-stream rework.
- Make roadmap sequencing data-driven and auditable.
- Shorten time from prioritization → delivery by removing cross-stream blockers.
- Give executives transparent, trustable views into commitments, tradeoffs and delivery risk.
- Driven cross value change initiatives (architecture, NFR, adopt AI-driven SDLC framework).
Core responsibilities
- Dependency management: identify, prioritize and own cross-stream dependencies and mitigations.
- Roadmap governance: collaborate with value stream leaders to create and maintain a single source of truth for roadmaps, maintain sequencing heuristics, enforce release windows.
- Client commitment tracking: operationalize commitment SLAs, maintain client-facing delivery dashboards, escalate & remediate.
- Cross-functional orchestration: embed with Engineering, Delivery/PS, Sales, CS and Legal to operationalize decisions.
- Metrics & reporting: define OKRs/KPIs, automate dashboards, run executive product reviews.
- Quality : collaborate with values stream leaders and VP Engineering Operations to continuously improve the quality of the Backbase platform experienced by our customers - banks and implementation partners (test automation, upgradability, adaptability)
- People leadership: hire and grow a small Product Ops team (program managers, PMO, release managers).
- Continuous improvement: run postmortems, capacity planning and predictability improvements.
Must-have experience & skills
- 8–12+ years in product/program/portfolio ops or equivalent (with 5+ years leading teams).
- Experience operating across multiple product/value streams in enterprise or B2B SaaS.
- Deep familiarity with dependency/portfolio management, release orchestration, and SLAs for client commitments.
- Strong analytical skills + comfortable building KPIs and dashboards (looker/tableau/jira/roadmap tools).
- Excellent stakeholder management — can influence VPs, Sales, CSs and Engineering without formal authority.
- Track record of introducing process and tooling that measurably improved delivery predictability.
- Calm in escalation, decisive, and operationally rigorous.
Top Skills
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
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