VP, Product Manager

Role Summary/Purpose:

As the VP, Product Manager under the Compliance Workstream, you will be responsible for helping to drive and achieve Synchrony’s business objectives and priorities and will  collaborate and build partnerships with key cross-functional stakeholders at various levels will be integral to this role.

The Product Manager will bring the vision to life by prioritizing work for the ART Agile Teams overseeing the prioritization of product features and roadmap and providing regular updates to the cross-functional Leadership Team. A solid technology and operational background, combined with the ability to work closely with cross functional support teams including within an ART (Agile Release Train), agile teams, UX, CX and various internal business leaders while managing the product delivery, are critical job requirements.  This Product Manager should be skilled in the Agile framework, able to lead teams, comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

Essential Responsibilities:

• Lead roadmap development, feature creation and prioritization under the Compliance Workstream across multiple channels and systems. 

• Partner with Journey leader, key business partners and Agile Release Trains (ARTs) to prioritize features for Program Increments (PIs)

• Collaborate with System Architects, RTE, and PO’s to guide the ARTs toward delivering continuous value and successful feature delivery.

• Maintain product/solution vision and roadmap based on customer value and strategic priorities/KPIs. Effectively communicates vision, roadmap, and KPI’s to key stakeholders and to the ARTs on an ongoing basis

• Act as a SME and works cross functionally with other PMs and trains to ensure that larger project vision is being executed and dependencies are being worked on in a timely manner so that their trains priorities can be worked on when they are at the top of the list.

• Work cross-functionally, and gain stakeholder buy-in, to ensure effective transition from strategy into design

• Support analytics to monitor benefits and financial impacts

• Partner with business owners to ensure feature requirements are reviewed and approved through required tollgates by process owners, legal, compliance and functional / key stakeholders.

• Ensures adherence of compliance and corporate governance policies throughout the implementation.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree and 10+ years of relevant work experience in Operations, Technology or other relevant self-service digital capabilities; in lieu of Bachelor’s degree, high school diploma and 12+ years of equivalent work experience

• 8+ years Project and/or Product management managing multiple programs/projects simultaneously across multiple stakeholders

• 3+ years of Leadership experience, including working with cross-functional business partners and senior leadership, communicating with both technical and non-technical resources

• Experience managing scope and expectations of technology projects including business/technical requirements, budgets, schedules, distributed resources, and dependencies

• Experience in Scaled Agile Framework (SAFe)

• Proficient in the use of MS Office product suite, particularly Excel, PowerPoint

• Proven ability to communicate in an effective and timely manner.

• Track record of problem solving and ability to thrive in a cross-functional and technology facing environment

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience working with technical teams and guiding the creation and implementation of self-service products and platforms

• Experience in Disputes processes

• Certified SAFe professional

• Highly motivated and self-driven to accomplish tasks

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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