VP, Process Improvement and Operationalization Head

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Key Responsibilities

Process Improvement and Transformation

• Lead end-to-end review, redesign, and optimization of AML and financial crime related processes across the Whole Sale Bank.
• Identify opportunities to simplify processes, eliminate inefficiencies, reduce manual intervention, and improve control effectiveness.
• Drive continuous improvement initiatives using structured methodologies and data-driven analysis.
• Develop target operating models and implementation roadmaps to support evolving regulatory and business requirements.
• Establish and maintain process governance standards, procedures, and documentation.

Operationalization of Regulatory and Risk Requirements

• Translate regulatory requirements, internal policies, audit findings, assurance outcomes, and management directives into practical operational processes and controls.
• Partner with AML Advisory, Compliance, Operations, Technology, and Business units to ensure consistent implementation of regulatory expectations.
• Support the implementation of new AML frameworks, systems, controls, and risk mitigation initiatives.
• Ensure processes are sustainable, measurable, and supported by appropriate governance and oversight mechanisms.

Program and Change Management

• Lead strategic initiatives and transformation programs within AML Advisory and Assurance.
• Develop implementation plans, milestones, and tracking mechanisms to ensure successful execution of projects.
• Coordinate cross-functional stakeholders to drive delivery of key initiatives and remediation programs.
• Monitor project progress, identify risks and dependencies, and escalate issues where required.
• Support management in prioritizing initiatives and allocating resources effectively.
• Run and support group driven bank wide technology and process initiatives.

Risk and Control Enhancement

• Identify operational, compliance, and execution risks within existing processes.
• Design and implement appropriate controls to strengthen process resilience and regulatory compliance.
• Support remediation of internal audit, regulatory, compliance testing, and assurance findings.
• Ensure process changes incorporate adequate controls, monitoring mechanisms, and accountability.
• Promote a strong risk and control culture through effective stakeholder engagement and awareness.

Qualifications

• Bachelor's degree in Business Administration, Finance, Risk Management, Operations Management, Accounting, or a related discipline.
• Minimum 10-12 years of experience in banking, operations, AML, risk management, regulatory compliance, or process improvement, with at least 5 years in a leadership role.
• Proven track record in leading transformation, process improvement, and operationalization initiatives within a regulated environment.
• Strong understanding of AML, financial crime, operational risk, and regulatory requirements.
• Experience managing complex cross-functional projects and stakeholder groups.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, presentation, and influencing skills.
• Experience with process improvement methodologies such as Lean, Six Sigma, Agile, or equivalent frameworks is an advantage.

• Strong proficiency in Microsoft Office and reporting tools; AI fluency, including effective prompt design, is an added advantage

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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