VP, Operations

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.

The VP, Operations is responsible for overall operational and financial aspects of their assigned markets. Establish common goals to maximize revenue and bottom-line performance while providing exceptional services and response times to our associates, vendors and residents relating to all inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout their assigned portfolio. All goals will be in accordance with the budget and company objectives.

What You’ll Do

• Responsible for overall portfolio performance through review of marketing, pricing, financial strategies and maintenance/rehab related expenses

• Prepare and present market/asset reviews evaluating overall operational and financial results for the asset portfolio, address issues and potential challenges that threaten portfolio performance and present solutions for enhancing value and improving financial returns to senior leadership

• Effectively partner cross-functionally with corporate and national teams to ensure consistent, efficient and effective market performance 

• Monitor and oversee the portfolio’s performance against budget and investment pro forma, managing and monitoring cash flow, making strategic recommendations on asset capitalization and preparing monthly and quarterly portfolio/performance reports

• Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year

• Oversee the implementation of revenue-enhancing and expense containment programs and initiatives for the portfolio

• Monitor resident turnover and satisfaction indicators and identify and act upon opportunities to drive operational excellence

• Oversee customer service function for associates, vendors, residents, brokers and owners

• Direct oversight and training of resident satisfaction & retention

• Coach, develop and promote associate development for advancement opportunities

• Facilitate regular meetings with management to promote effective communication and directives to attain company goals/initiatives

• Effectively communicate, enforce, and comply with all Company policies and procedures, applicable to local, state and federal laws, by monitoring and auditing compliance, reviewing reports and date related to operational processes, correcting violations or infractions and implementing measures and tools to prevent deficiencies

• Monitor regional cultural environment and promote a favorable work environment

Who We’re Looking For

• Bachelor’s degree in business management, finance or real estate strongly preferred

• Minimum seven years of management experience within the real estate industry with a strong understanding of real estate acquisitions, rehabilitation/renovation, asset management and property management

• Real Estate License strongly preferred

• Market knowledge at a submarket level, familiarity with local real estate law as it applies to purchasing, contracts and leasing and understanding of Multiple Listing Service

• Comprehension of federal fair housing laws and any applicable local housing provisions

• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

• Professional written and verbal communication skills, and the ability to establish and build strategic relationships and effectively interact with diverse work groups

• Possess strong sense of urgency; ability to effectively manage multiple priorities and consistently meet deadlines

• Excellent customer service and interpersonal skills; ability to relate to others

• Strong leadership and organizational skills

• Ability to manage a team and successfully delegate

• Ability to conduct presentations or speak in public to large groups of people

• Ability to identify, quantify and analyze deficiencies in order to propose policies or procedures

• Ability to make quick and effective decisions

• Ability to cope with and defuse situations involving angry or difficult people

• Ability to maintain confidentiality

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too.  Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

• Competitive pay and an annual bonus program for all associates

• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays

• 401k with matching company contributions

• Awesome work environment with casual dress

• Team events and gatherings

• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Invitation Homes truly is where possibility lives, pour a new foundation here!

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.