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Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
PIC Business Systems, part of the Fullsteam organization, is a leading web-based integrated (ERP) solutions provider for small, mid-sized, and enterprise-level businesses in the Window Coverings and Wholesale Distribution industries. We are looking for an experienced, dynamic VP of Operations to join our team.
Job Summary:
The VP of Operations will be responsible for operational leadership, on-the-ground execution, and scale of PIC. Reporting to the President, the VP of Operations will ensure consistent performance, operational efficiency, and integration. This role is accountable for aligning cross-functional teams to deliver predictable revenue growth, profitability, and customer satisfaction.
Primary Responsibilities:
- Lead day-to-day operations and ensure alignment with strategic priorities.
- Drive revenue enablement by aligning sales, customer success, and support functions.
- Establish scalable processes and performance metrics across operations.
- Partner with the President on growth strategies, business reviews, and execution cadence.
- Mentor and develop leadership talent across the business.
Skills & Competencies:
- Strong operational and financial acumen with P&L responsibility experience.
- Proven track record of scaling software or technology-enabled businesses.
- Expertise in process improvement, organizational design, and KPI-driven management.
- Ability to lead cross-functional teams and influence without direct authority.
- Excellent communication, change management, and leadership presence.
Minimum Qualifications:
- 15+ years of leadership experience in software, SaaS, or vertical market technology companies.
- Experience managing multi-business unit operations, ideally in a portfolio or PE-backed environment.
- Demonstrated ability to deliver revenue growth and margin improvement.
- Bachelor’s degree in business, operations, or related field (MBA preferred).
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
Top Skills
What We Do
Fullsteam is a leading payments and technology company that is actively acquiring software businesses across multiple verticals. We provide our family of companies with streamlined payments infrastructure and enhanced operational support in order to increase growth and improve profitability. Backed by Aquiline Capital Partners, Fullsteam is based in Auburn, Ala.
