VP of Operations

At Fellow, we’re on a mission to help people brew ridiculously good coffee at home. But we’re more than just beautifully designed kettles and grinders—we’re a brand built on innovation, community, and culture. We believe great coffee isn’t just about the final cup; it’s about the experience, the ritual, and the people who make it all happen.

We’re looking for a VP, Operations  that is to Fellow's success, leading and optimizing all key operational functions. This includes Manufacturing Operations, Quality, Supply Chain & Logistics Operations and S&OP planning. This role demands a strategic and hands-on leader who can develop and execute operational strategies that support Fellow's rapid growth and commitment to delivering exceptional customer experiences.

This is a hands-on leadership position where you will build and lead operations teams in the US and China. 

This role is based in our office in San Francisco, CA and is required to be in-office 3 days per week. 

What You’ll Do

• Leadership and Strategy: Develop and execute a cohesive operations vision and strategy that aligns with Fellow’s business objectives. Build and lead a high-performing team, fostering a culture of collaboration, continuous improvement, and data-driven decision-making. Champion operational excellence across the organization, focusing on efficiency, scalability, quality, and customer satisfaction.
• Manufacturing Operations: Implement and maintain a robust quality management system to ensure all products meet Fellow's premium quality standards. Oversee quality control processes throughout the supply chain, from raw materials to finished goods. Support the factory and production relocations with our contract manufacturers in a timely manner while maintaining quality standards and efficiency. 
• Supply Chain & Logistics Operations: Oversee the end-to-end management of Fellow's global supply chain, including sourcing, planning, customization and logistics. Manage relationships with existing suppliers and identify and onboard new suppliers as needed. Drive cost downs and efficiencies across our logistics network without sacrificing customer experience.
• Refurbishment and Service: Oversee and support the build out of a refurbishment and service program here in San Francisco. 
• S&OP Planning: Lead the S&OP process to align demand forecasts with supply capabilities. Collaborate cross-functionally with Sales, Marketing, and Product Development to develop accurate supply plans and optimize inventory levels, balancing demand fulfillment with cost efficiency.

• Bachelor's degree or higher in Engineering, Supply Chain, Operations or equivalent professional experience.
• Masters Degree or MBA preferred
• 10+ years of experience in operations and product development, ideally with consumer electronics, kitchen appliances, or similar products.
• Thorough understanding of the full product development lifecycle, from concept to mass production.
• Proven track record of launching successful consumer electronic or kitchen appliance products.
• Strong leadership skills, with experience managing multidisciplinary teams (customer operations, business operations and supply chain).
• Experience working with sourcing and supply chain teams for cost management.
• Problem-solver who thrives on challenges.
• Understanding and experience with Asia based contract manufacturers 
• Highly analytical with strong data analysis skills and the ability to extract insights from complex data sets.

• A creative, fast-moving environment where ideas turn into action.
• Competitive compensation including employee equity plan
• Generous paid time off plan
• 401k with company contribution after 6 months of employment
• Medical/dental/vision insurance
• Better Yourself Wellness credit & Better Your Community donation matching
• Monthly Fitness Stipend
• Summer Fridays
• Paid Parental Leave
• Generous discount on Fellow products
• Best coffee anywhere

Salary Range: $225,000 - $260,000. Plus, bonus and generous equity package.

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.