VP of Operations

dot.cards is dedicated to crafting beautifully functional solutions for everyday networking challenges. We're not just building a brand; we're creating a standard for modern networking. Trusted by over 900,000 individuals and small businesses, we're a financially robust company with a successful seed funding round and operating profitably. We’re on a mission to redefine networking, and we’re looking for a VP of Operations who’s ready to join us on this journey.

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As the VP of Operations at dot.cards, your role demands both strategic oversight and a hands-on approach as we continue to grow. You'll architect and refine our operations across finance, sales, and logistics for peak efficiency. Your work, closely aligned with our Founder and CEO, will be crucial in directing the company's strategic path while emphasizing operational excellence. Your focus will be deeply operational, actively shaping processes and mentoring our team for scalable growth. This position will tackle diverse challenges daily, while laying the foundation for dot.cards' future success.

• Champion diverse operational tasks in a rapidly evolving environment.
• Build and refine direct reporting frameworks to enhance communication and efficiency.
• Lead in financial planning and projections, steering the company toward its fiscal goals.
• Establishes close working relationships with direct reports, team members, customers and partners, leading through influence.
• Manage overseas logistics and product sourcing for seamless global operations.
• Drive initiatives to maximize efficiency and minimize costs.
• Leverage technology solutions and automations to improve our operational processes.
• Build, plan, and deliver on strategic company-wide initiatives that are imperative for our company's growth and ambitions.
• Collaborate with cross-functional teams to enhance software and hardware product delivery.
• Analyze and identify strategic, operational, and organizational improvements across the organization
• Serve as a point of escalation of any issue, collaborating with the appropriate functional team to determine appropriate resolution and strategy.
• Engage in hands-on management of global operations.
• Foster partnerships and a customer success ethos for high-value relationships.
• Make informed, data-driven decisions, crucial for future planning, financial projections, and organizational scalability.
• Apply tech expertise to enhance operational efficiency and productivity.
• All other duties assigned.

• Bachelor's Degree and at least 5 years of startup experience.
• Proven experience in a rapidly growing startup environment, demonstrating adaptability and success in scaling operations.
• Experience in partnership and customer success program development.
• Financial acumen with expertise in planning, budgeting, and forecasting.
• A passionate and creative leader with a proven track record in hiring and scaling high-performing teams.
• Exceptional ability to drive change management; guide the team with confidence and empathy through a fast-paced, changing environment.
• Excellent analytical, problem-solving, and decision-making abilities, with a track record of operational optimization.
• Strong communication, interpersonal, and leadership skills to effectively lead meetings with multiple stakeholders.
• Passion for data, analytics, and process: diving into data to understand metrics and continuously refine & improve our company strategy and performance.
• Proven ability to work in an ambiguous environment and across multiple areas in order to achieve a common business objective.
• Ability to prioritize demands.
• Strong analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner.

• A competitive salary with bonus potential.
• Comprehensive health benefits including medical and dental coverage.
• The unique opportunity to help define and develop operational strategies at a thriving startup.

• The role is based in our Inglewood, CA office and requires in-person attendance at minimum 4 days per week.
• Minimum travel requirement, up to 5%.
• This position may require you to lift up to 30lbs on occasion.

We all have a stake in the food system. Dot Cards aspires to collaborate with a diverse network of individuals, communities, and organizations.As a young organization founded by university students, we are strongly committed to diversifying our workforce and making Dot an inclusive space for all backgrounds. We recognize that this is a process demanding constant attention and growth; as an organization, we commit to educating ourselves and being better. Thus, we are recruiting for individuals who share our commitment to creating and embodying a diverse, equitable, and inclusive culture. Dot cards is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.