VP of Operations

ROLE SUMMARY

We are seeking a strategic, driven, and experienced Vice President of Operations to lead business operations across a designated multi-county region. This senior leadership role is responsible for overseeing operations, marketing, compliance, and quality performance while working closely with executive leadership and cross-functional teams to drive operational excellence, financial health, and customer satisfaction.

KEY RESPONSIBILITIES

Specific Duties:

• Produce routine and ad‑hoc performance reports for leadership and client review and oversight.
• Provide executive oversight for all operational activities across multiple sites within the operation.
• Lead and support the Directors of Operation, other leadership and field staff, ensuring alignment with organizational goals.
• Develop and execute business strategies in collaboration with the Regional President.
• Foster relationships with internal teams, political leaders, vendors, and key community stakeholders.
• Manage internal departments, such as Fleet, Communications, Billing, and Training.  
• Monitor and enforce compliance with federal, state, and local regulations.
• Set and manage operational performance metrics related to quality, safety, and service delivery.
• Oversee the operational budget, cost control, and revenue growth initiatives.
• Lead recruiting, onboarding, performance management, and staff development efforts.
• Champion a culture of safety, accountability, innovation, and professionalism.
• Represent the organization at industry events and professional meetings.
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Works with the Regional President on developing and implementing local strategic plan.
• Works with Regional President on developing and implementing local annual budget.
• Responsible for overall profit and loss management of operations.
• Responsible for managing local vendor relations and accounts payable management.
• Responsible for monitoring staffing levels in all operations in order to maintain operational efficiency.
• Responsible for directing all local sales, marketing, public and governmental affairs activities.
• Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
• Ensures that all field staff in all operations maintain appropriate certification and licensure for their position.
• Ensures that operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
• Ensures that operations are in full compliance with all company policies regarding clinical protocols and field documentation.
• Ensures that operations are in full compliance with all local, state and federal contracts, regulations and ordinances.
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.
• Acts at all times with his/her personal safety in mind, as well as the safety of others.
• Maintains security and privacy of all company and patient information at all times in accordance
• HIPAA and all other local, state and federal regulations.
• Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
• Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Remains on duty until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow.
• Assures all company goals, objectives and procedures are followed on a daily basis.
• Performs other duties as directed by management.

REPORTING RELATIONSHIP

Reports directly to the Regional President to develop and implement local strategic plans

WORK ENVIRONMENT & TRAVEL

• Travel regularly across the region as required.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business, Emergency Medical Management, or a related field (preferred).
• 7+ years of experience in EMS or comparable business operations
• 5+ years in a progressive leadership role, preferably with multi-site or multi-state oversight.
• Proven ability to lead large teams and manage complex operational environments.
• Current Paramedic license and clinical experience (preferred).
• Strong knowledge of EMS systems, compliance, and regulatory requirements.
• Proficiency in Microsoft Office and operational software tools.
• Exceptional leadership, communication, and decision-making skills.
• Current Paramedic License (preferred)
• ACLS, PALS, BLS (preferred)
• EVOC/Defensive Driving certification or ability to obtain
• NIMS IS-100 and IS-700 (preferred).
• Valid state driver’s license required
• All Operations Managers’ requirements.
• Must have solid business management and administrative skills.

PHYSICAL REQUIREMENTS

• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to complete all job duties during any and all hours of the day and night.
• The ability use mouse or keyboard to input data into computer over long periods of time.
• The ability to view graphic and text data on multiple computer screens for long periods of times

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