The Role
Lead EMEA operations and partnerships for cross-border payments: define country strategies, negotiate partner agreements, ensure regulatory compliance, manage P&L and operational performance, drive business development, and build relationships with banks, acquirers, regulators, and merchants.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
Oversee dLocal's strategy and partnerships operations in the EMEA region; in order to enable local payments processing for international merchants.
Preferably based in Cape Town, South Africa; Lagos, Nigeria; Nairobi, Kenya.
What will I be doing?
- Strategic Leadership & Business Development:
- Collaborate with senior leadership to develop and implement country strategies aligned with organizational goals.
- Drive business development by identifying new merchant opportunities, optimizing pricing and costs, integrating local payment methods, and closing strategic deals with partners.
- Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence.
- Maintain personal networks, participate in professional organizations, and attend conferences and industry events.
- Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market.
- Partnerships & Commercial Execution:
- Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives.
- Work with internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations.
- Work closely with merchants and the commercial team, focusing on the development of key products.
- Regulatory & Compliance Oversight:
- Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products.
- Liaise with regulatory and statutory bodies to ensure adherence to legal requirements and obligations, including AML/KYC policies and licensing.
- Stay on top of local regulatory/licensing requirements and how they impact our business.
- Stay on top of local regulations and engage with regulators when necessary.
- Contact local lawyers, accountants, and tax experts to ensure the operation complies with all legal and financial requirements.
- Operational Excellence & P&L Management:
- Oversee daily operations across all products, ensuring smooth execution of global and local initiatives.
- Support Country Managers and stakeholders across the organization to ensure the delivery of regional corporate targets, such as revenue, volume, costs, compliance, etc.
- Closely lead and manage the operations team for overall operational excellence.
- Improve operational capabilities for different payment methods.
- Manage operational costs, improve conversion rates, and enhance processing efficiency.
- Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact.
- Analyzing performance results and optimizing accordingly.
- Develop emergency response plans for system outages, compliance challenges, or banking disruptions.
- Stakeholder & Relationship Management:
- Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators.
- Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly.
What skills do I need?
- Strong Cross-Cultural Leadership skillsProven experience in cross- border payments payments or other financial systems all over EMEA
- Proven success partnering and working cross-functionally to make things happen.
- Significant experience negotiating and executing contracts and agreements.
- Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world.
- Established relevant business network.
- Someone willing and able to take smart risks based on solid strategy and deep partnership understanding.
- People manager with strong skills to develop teams.
- Curious profile, strategic thinker, effective decision making skills and positive attitude.
- Adaptability and growth mindset
- Thorough knowledge of the whole EMEA region
- Technical knowledge will be considered a plus.
- Commitment to compliance and understanding of the regulatory environment in EMEA.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Skills Required
- Proven experience in cross-border payments or other financial systems across EMEA
- Strong cross-cultural leadership skills
- Proven success partnering and working cross-functionally
- Significant experience negotiating and executing contracts and agreements
- Established relevant business network in EMEA
- People management experience and ability to develop teams
- Commitment to compliance and understanding of EMEA regulatory environment (AML/KYC, licensing)
- Willingness and ability to work across time zones and adapt to fast-paced ambiguous environments
- Adaptability, growth mindset, strategic thinking, and effective decision-making
- Technical knowledge (considered a plus)
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
