If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The VP Operational Excellence is responsible for driving enterprise-wide performance improvement and organizational excellence through process optimization, advanced analytics and data driven decision making. This role leads the design and delivery of the operational excellence improvement portfolio that improves cost efficiency and the member experience.
Essential Responsibilities:
- Weighted 30% - In support of the organization’s strategic goals, define and lead the enterprise operational excellence strategy, multi-year roadmap, financial & service goals, and a team of LSS Belts and Process analysts to deliver financial and service outcomes. Lead continuous improvement of the operational excellence capability including methodologies, tools, and resources
- Weighted 25% - Own the enterprise improvement portfolio ensuring the delivery of measurable outcomes. Lead prioritization, funding, tracking, and governance routines to deliver operational excellence. Prepare and deliver executive level reporting and dashboards to communicate capability and portfolio progress. Leverage data and analytics to perform opportunity identification and inform prioritization
- Weighted 20% - Lead or support the design and optimize the enterprise target operating model, end to end business processes, KPIs, and roles to support of the delivery of strategic objectives, improve financial performance, and optimize the member experience
- Weighted 15% - Lead or support enterprise change management efforts to ensure successful adoption of operational excellence initiatives, including stakeholder alignment, communication strategies, training, and reinforcement mechanisms
- Weighted 10% - Serve as a trusted advisor to executive stakeholders, facilitating alignment on priorities, driving adoption of new ways of working, and ensuring accountability for results through clear communication, governance, and visible performance outcome
Required Education & Experience (Knowledge, Skills, & Abilities):
- Bachelor’s degree
- Min 7 years direct experience+ 2 years in supervisory leadership role
- Certified Lean Six Sigma black belt
- Strong background in Operational Excellence, Lean Six Sigma or structured problems solving methodologies
- Experience with formal change management methodology (i.e. Prosci, Kotter, CAP, etc..)
- Proven track record driving improvement initiatives and influencing senior leadership to measurable outcomes
- Experience influencing and partnering with executive leadership to shape strategy, align priorities, and drive accountability
- Proven ability to design and scale operational excellence capabilities
- Ability to translate data into insights and portfolio development
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Bachelor’s degree in Business, Engineering, Analytics, or related field
- 8 years of experience + 3 years in supervisory leadership role
- Change Management certification
- Background in strategy and/or consulting
- Experience with Power BI and creating executive dashboards
- Experience with Clarity and JIRA for project and portfolio management
- Experience with AI and Machine Learning
Job Environment & Physical Requirements:
- Travel up to 10% of the time
- Fully Remote
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- Bachelor's degree
- Minimum 7 years direct experience and 2 years in supervisory leadership role
- Certified Lean Six Sigma Black Belt
- Strong background in Operational Excellence, Lean Six Sigma or structured problem solving methodologies
- Experience with formal change management methodology (e.g., Prosci, Kotter, CAP)
- Proven track record driving improvement initiatives and influencing senior leadership to measurable outcomes
- Experience influencing and partnering with executive leadership to shape strategy, align priorities, and drive accountability
- Proven ability to design and scale operational excellence capabilities
- Ability to translate data into insights and portfolio development
- Bachelor's degree in Business, Engineering, Analytics, or related field
- 8 years of experience and 3 years in supervisory leadership role
- Change management certification
- Background in strategy and/or consulting
- Experience with Power BI and creating executive dashboards
- Experience with Clarity and JIRA for project and portfolio management
- Experience with AI and Machine Learning
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
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