VP - Observability and Monitoring

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role is responsible for the design, implementation, and maintenance of the monitoring solutions that ensure the reliability, performance, and security of our systems and applications. This role is an expert in observability tools, log analysis, and performance monitoring that is used to provide insights and improve system resilience.

Essential Job Functions:

• Develop, implement, and maintain monitoring and observability solutions across our cloud environments.
• Setting up monitoring systems with meticulous attention to detail and analyzing data to ensure accuracy and reliability.
• Design dashboards, alerts, and automated responses to detect and resolve performance bottlenecks, outages, and security threats.
• Collaborate with DevOps, SRE, and software development teams to integrate observability best practices into CI/CD pipelines.
• Optimize logging, tracing, and metrics collections to improve visibility and troubleshooting capabilities.
• Implement anomaly detection and predictive analytics to proactively prevent incidents.
• Develop and maintain documentation, best practices, and training materials for observability tools and processes.
• Within the context of the monitoring program, tune alerting and escalations to reduce false positives and non-actionable alerting and to escalate high-impact issues.
• Collaborate with other professionals to map out a long-term vision and champion it through to fruition.
• Stay up to date with the latest trends and tools in observability and monitoring; evaluate for potential adoption.
• Other tasks as assigned by manager.

Qualifications/ Requirements:

• Bachelor’s degree in computer science, information systems, or a related technical field or equivalent combination of education and experience
• Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent
• Must have experience and Proficiency in Monitoring Tools: CloudWatch/AWS XRay and synthetic monitoring tools to monitor system performance and health.
• Understanding of Observability Concepts: Knowledge of the "three pillars of observability;" - metrics, logs, and traces - and how to use them to gain insights into system behavior.
• Data Analysis and Visualization: Ability to analyze telemetry data and create visualizations to identify trends and anomalies.
• Programming Skills: Proficiency in scripting languages: Python, Bash, or PowerShell for automation and custom monitoring solutions.
• Experience with Cloud Platforms cloud services (AWS) and their monitoring tools.
• Experience in working with DevOps and agile methodologies. 
• Proficient in developing and maintaining technical documentation, runbooks, and procedures.
• Knowledge of ITIL concepts and principles. 
• Strong analytical skills and ability to troubleshoot and resolve complex issues.
• Strong written and verbal communication; ability to communicate technical information effectively to both technical and non-technical stakeholders.
• Demonstrated ability to work closely with development, operations, and security teams to ensure comprehensive observability coverage.
• Meticulous in setting up monitoring systems and analyzing data to ensure accuracy and reliability.

#LI-AS1 #LI-Remote

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$110,000.00 - $170,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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