VP IP Operations

Job Summary

The role will be required to align the strategic vision for IP Search and Analytics with IP Operations and ensure operational delivery of services including:

• Establishing the future state operating model for Search and Analytics
• Leading the  Search and Analytics function in US, EMEA, APAC and India
• Managing $14m in budget costs and 275+ headcount
• Driving Clarivate’s IP Search and Analytics delivery capabilities to surpass customer satisfaction and retention while delivering improved margins and profitability
• Align and influence IP Search and Analytics growth, customer service and product strategy to the wider IP Operations strategy.

A strong leadership experience that will enable and support development of a strong second line of leadership in Clarivate.

Principal Duties and Accountabilities

• Influence and implement operations strategy and policy for IP Search and Analytics with a key focus on agreeing and implementing the IP Search and Analytics plan for the next 3-5 years.
• Maintain relationships with key Clarivate/legacy CPA Global clients,
• Drive improved margins and profitability by creating and enhancing the Operational delivery framework for IP Search and Analytics

Shap

• mplement and drive performance against KPIs:
• Performance- OPE, Utilisation
• Cost Budget, Gross Margin, Revenue per FTE
• People- Employee Engagement, Attrition
• Client- Turaround Time, Lead times, Quality

• Own and deliver the IP Search and Analytics operations budgets – Employee cost, headcount
• Establish and refine a framework for continual improvement with industry leading practices and quality tools
• Accountable for implementing and maintaining best practices around operational governance, risk management and supplier management
• Ensure an effective risk management program is maintained across IP Search and Analytics
• Engage with Product development teams to influence technology and product developments that support operational delivery.
• Work with the technology function to shape and implement solutions to improve operational delivery and customer experience
• Build an effective and cohesive management team across IP Search and Analytics
• Implement an effective succession plan and focus on the recruitment, development and retention of a high performing operations team

Key Skills and Experience

• Overall 20 years+ of experience of which at least 5+ years should be in managing large scale operations and leadership roles across multiple regions/countries
• Experience in working across the IP Lifecycle and direct experience with client interactions

• en track record of :
• Establishing KPIs across multi region and multi functional teams in Centre of Excellences
• Understanding business strategy and creating a team to support delivery
• Managing large Operations, Finance and IP Teams
• Engaging with customers and driving improvements in experience

• Ability to manage relationships including key clients, 3rd party suppliers and Patent & Trademark offices
• Proven track records in leadership roles with ability to manage teams across different countries and cultures
• Ability to apply business intelligence and translate COO strategy and policy into operations goals and objectives
• Experience in using Lean methodology including TPM.
• Proven track record of managing internal and statutory audits
• Experience in driving cultural change within multi-site environment
• Strong customer focus with demonstrable track record in operations
• Excellent communication skills

Key Performance Indicators

• Performance – Budgets, Costs
• Operations – SLAs, OPE, Quality
• Client – NPS/Client Satisfaction
• People- Employee Engagement, Team Effectiveness.

Leadership Competencies

Strategic Thinking

• Drives Vision & Purpose: Paints a compelling picture of the IP Search and Analytics vision and strategy that motivates others to action.
• Plans & Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals
• Generates fresh perspective and innovative ideas that add value to growth, customer experience and operational delivery.
• Works comfortably in an environment of ambiguity and change.

Commercial

• Exercises sound judgement in balancing commercial, client and operations focused objectives
• Implements solutions to improve operational delivery while protecting profitability
• Able to spot commercial opportunities and can work cross-functionally to implement solutions that maximise value to the business

Client Focus

• Drives team to deliver improvement initiatives for IP Search and Analytics customers
• Can define operations success criteria and apply appropriate measures

People Leadership

• Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
• Directs Work: Provides direction, delegating, and removing obstacles to get work done.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Drives cultural journey measured through behavourial change.

Results Orientated

• Drives Results: Consistently achieving results, even under tough circumstances.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Persuades: Uses compelling arguments to gain the support and commitment of others.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.