The Role
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
ABOUT YOU
Xsolla is seeking an experienced and visionary Vice President of Infrastructure and Cloud Operations to lead the strategic evolution and operational excellence of our global infrastructure. This role is responsible for managing, optimizing, and delivering both private and public cloud environments that power all of Xsolla’s SaaS services—ensuring resiliency, scalability, availability, and security across our platforms.
The ideal candidate will possess deep technical knowledge, a strong track record of leadership in SRE, DevOps, networking, and database management, and a passion for operational excellence. This leader must have experience leveraging AI/ML-driven solutions to automate infrastructure operations (e.g., monitoring, alerting, reporting, incident resolution) and a proven ability to scale platforms and teams in a global, cross-cultural environment.
RESPONSIBILITIES
- Define and execute the vision, mission, and strategic roadmap for global infrastructure and operations, aligned with business priorities and technology goals.
- Build and scale high-performing teams across DevOps, SRE, Networking, and Database disciplines.
- Oversee global infrastructure operations across multiple time zones and cultural environments.
- Manage hybrid and multi-cloud environments, including compute, storage, network, and security.
- Develop and implement robust automation strategies using AI/ML to reduce toil, accelerate issue resolution, and improve system reliability.
- Lead initiatives in observability, CI/CD security, and proactive incident prevention.
- Ensure the infrastructure is secure, compliant, and resilient, with robust business continuity and disaster recovery practices.
- Partner with internal stakeholders (Product, Engineering, Security) to ensure infrastructure is enabling product velocity and stability.
- Lead vendor and service provider relationships, including SLA enforcement, performance reviews, and contract alignment.
- Own the hiring, mentoring, and development of global infrastructure teams, with a focus on continuous improvement and leadership growth.
- Develop and manage the infrastructure budget, focusing on cost optimization and resource forecasting.
- Serve as a key advisor to the CTO, contributing to broader technology strategy and executive-level planning.
QUALIFICATIONS & SKILLS
- Minimum 10 years of experience leading infrastructure and operations across both private and public cloud platforms.
- Proven leadership of DevOps, SRE, Networking, and Database Management functions, with direct responsibility for cross-disciplinary teams.
- Demonstrated experience reporting directly to a CTO or CIO.
- Deep technical expertise in infrastructure architecture, automation, performance engineering, and systems design.
- Strong background in AI-powered automation, with hands-on experience implementing intelligent systems for monitoring, alerting, resolution, and performance optimization.
- Experience scaling platforms to meet growing business demands, including establishing cloud governance and lifecycle management.
- History of working with global teams across different cultures and time zones, with excellent collaboration and communication.
- Strategic thinker with a strong vision for modern infrastructure and platform engineering.
- Excellent communication skills, with the ability to influence stakeholders at all levels, including executives.
- High emotional intelligence and proven ability to influence without authority.
- Experience in deploying and managing observability tools like Datadog, Prometheus, or similar platforms.
- Strong understanding of secure software development, compliance standards, and risk mitigation strategies.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
NICE TO HAVE
- Experience in the gaming or SaaS industry
- Experience driving digital transformation and infrastructure modernization initiatives
- Exposure to regulatory environments (e.g., SOC 2, ISO 27001, GDPR)
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the VP of Infrastructure and Cloud Operations, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/managing budgets/accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].
Xsolla Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xsolla and has not been reviewed or approved by Xsolla.
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Fair & Transparent Compensation — Pay is considered fair or good in many cases, with mentions of high salary or being paid well in certain roles and markets. Market-aligned ranges for several U.S. roles indicate base pay is not out of step with peers.
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Healthcare Strength — Health coverage is described as comprehensive for full-time employees and families, with employer-paid medical, dental, and vision noted in some U.S. postings. Positive remarks on medical coverage appear on dedicated benefits pages.
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Leave & Time Off Breadth — Flexible or unlimited paid time off is repeatedly highlighted, alongside parental leave and remote or hybrid flexibility. These elements contribute to an overall package that many view as solid.
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The Company
What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
