At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
SCOPE/RESPONSIBILITIES
• Identify and assess emerging technologies for Servicing Technology and evaluate their impact in servicing processes.
• Develop and execute a comprehensive product strategy, ensuring it addresses the unique challenges and opportunities of the company.
• Partner with peer product management teams to define and prioritize product features, enhancements, and digital and Backoffice capabilities that drive customer satisfaction, operational efficiency, and business growth.
• Leverage data analytics to guide product decision-making, measure the impact of digital innovations, and optimize the customer experience across the full lifecycle of Servicing customer journey.
• Ensure seamless integration of servicing systems (into overall enterprise), enhancing the end-to-end customer journey.
• Partner closely with internal teams across origination, servicing, operations, technology, legal, and compliance to align on product goals and execute digital initiatives.
• Present Servicing innovation strategies and roadmaps to the C-suite and senior leadership, ensuring alignment with overall company goals and addressing any regulatory or operational challenges.
• Champion a customer-centric approach by using digital and back-office tools to improve both the external and internal customer experience in Servicing Technology.
• Lead efforts to foster a culture of innovation, agility, and digital transformation across the organization, ensuring both origination and servicing teams are aligned on innovation objectives.
• Promote cross-functional collaboration to encourage new ideas and solutions that drive progress in both Performing and Default servicing technology.
• Support the development of the product development engineering team, helping them gain expertise related to emerging technologies.
EDUCATION & PROFESSIONAL EXPERIENCE
• Bachelor’s degree in technology, Engineering, or a related field; OR MS or relevant advanced degree is preferred.
• 10+ years of experience in product engineering, technology innovation, or related fields, with at least 5 years in a senior leadership position.
• Extensive experience in the mortgage industry, particularly in mortgage servicing.
• Proven track record of leading large transformation initiatives in the financial services, fintech, or mortgage space, including experience in both servicing technologies and product implementation expertise.
• Experience in managing cross-functional teams, driving digital innovation, and delivering large-scale product initiatives.
• Familiarity with agile product development engineering methodologies and managing a product engineering portfolio within the mortgage industry.
• Knowledge of data privacy, cybersecurity, and regulatory requirements affecting digital solutions in the mortgage servicing space.
• Technology Financial Management of Product Engineering & Implementation of Large-scale transformative initiatives.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023612
Job Category:
Information Technology
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
Similar Jobs
.png)
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
