VP, Identity Access Management

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do

We are seeking a motivated and detail-oriented Identity and Access Management (IAM) Vice President to join our growing team. In this role, you will lead the team responsible for IAM processes and controls to ensure the security of our systems and data. This is an excellent opportunity for someone to use their proven skills to enhance and continue the sophistication of our Control Management program.

Key Responsibilities:

• Leadership: Provide leadership to administrators including performance evaluations and reviews, training, and mentorship.
• Research: Research varies potential products and modern solutions/techniques that can be applied to strengthen the banks overall security posture
• Collaborate: Collaborate with Business Units and Human Resources to ensure that IAM initiatives are operationalized.
• Ensure IAM activities comply with security standards, regulatory requirements, and organizational risk policies.
• Lead initiatives to automate IAM processes, reducing manual efforts and increasing security through efficient access management.
• Identify and address security risks within IAM practices, implementing controls to mitigate vulnerabilities.
• Collaborate with internal teams to provide necessary documentation and audit responses
• Manage processes for creating, modifying, and removing user accounts based on role-based access control (RBAC) policies.
• Ensure access levels are appropriate for each user’s role.
• Oversee the timely revocation of access for departing employees and transferred employees, mitigating security risks associated with lingering access.
• Diagnose and resolve access issues for users efficiently, minimizing disruptions to productivity, increase user satisfaction and maintaining security protocols.
• Manage IAM-related requests in systems like ServiceNow, processing requests accurately and communicating effectively with stakeholders.
• Design, implement, and maintain RBAC policies, conducting regular audits to ensure alignment with organizational needs and compliance standards.
• Assist in IAM setup for new applications, implementing RBAC and provisioning as needed.
• Process and review requests for policy exceptions, coordinating with committees to assess risks and document compliance.
• Conduct periodic audits of user access for critical systems, ensuring compliance with internal and regulatory standards.
• Generate regular IAM reports and metrics for Information Security and other relevant departments, detailing IAM activities, compliance status, and access audits.

Suggested Skill IDs

• Identity and Access Management Fundamentals
• Role-Based Access Control (RBAC) Standards and Implementation
• User Provisioning and Deprovisioning
• Compliance, Risk, and Security Standards in IAM
• ServiceNow or similar ticketing system management with KPI tracking
• Troubleshooting Access and Permissions Issues
• Access Review and Audit Compliance
• IAM Project Support and Coordination
• Policy Exception Management and Documentation
• IAM Reporting and Documentation Skills
• Automation Tools for Access Management
• Risk Mitigation and Vulnerability Assessment

Qualifications:

• Experience implementing and onboarding IAM platform.
• Proficiency with IAM platforms and tools.
• Preferred certifications include CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or CIAM (Certified Identity and Access Manager).
• Additional certifications in IAM or security tools (e.g., Microsoft Azure AD, AWS IAM) are advantageous.
• Experience with ServiceNow or a similar ticketing system.
• Preferred bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in IAM, IT Security, or a similar field with experience in user provisioning, RBAC, and access management.
• 2+ years in a managerial or lead role within an IAM or cybersecurity context.
• Excellent communication and interpersonal skills for cross-departmental collaboration.
• Demonstrated ability to manage projects, prioritize tasks

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.