VP, Head of PMO- Commerce Hub & MCGS

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Job Title

The Vice President, Head of PMO for Commerce Hub & MCGS leads the end-to-end program management office for Fiserv’s flagship global commerce platform — Commerce Hub (CH) — and its Mastercard Gateway Services (MCGS) integration. This leader is accountable for orchestrating a

complex, multi-region, multi-workstream program that unifies gateway, switch, and settlement capabilities into a single global platform, delivering a faster and differentiated client experience across NAMR, EMEA, LATAM, and APAC.

Reporting to the SVP, Global Product Strategy, the Vice President owns the program governance model, the drop-based delivery roadmap, triple-constraint management (scope, schedule, and cost), and the executive reporting rhythm. The role drives disciplined execution through the Product Development Life

Cycle (PDLC) and the Product-Tech Alignment Council (PTAC), partnering across Product, Technology, Regional, Sales, Finance, Legal & Compliance, and network partners (including Mastercard) to deliver on-time global outcomes with velocity, quality, and control.

Program leadership is fundamentally about driving communication for timely decisions — keeping one global team aligned on goals, dependencies, risks, and milestones across regions and functions.

What you will do:

Program Leadership & Governance

• Own the program governance model for Commerce Hub & MCGS, establishing and running Global and Regional Steering Committees (SteerCos) with clear decision rights, escalation paths, and cadence.
• Lead the program operating rhythm — Regional Executive SteerCo (bi-weekly) and Regional Execution SteerCo (weekly) reporting — using standardized templates across all regions for consistent visibility.
• Drive PTAC (Product-Tech Alignment Council) governance for cross-team dependency and duplication review, roadmap sign-off, and stage-gating from Ready-for-Tech into build.
• Embed PDLC discipline across the program, ensuring each initiative moves through intake, prioritization, alignment, build, and launch stages with clear gates and accountability.
• Serve as the single source of truth for program status, decisions, owners, and follow-through across the global team.

Delivery, Milestones & Triple-Constraint Management

• Own the drop-based delivery roadmap (e.g., Drop 0 MVP through subsequent global drops), managing milestone plans, release planning, and go-live readiness across regions.
• Manage the triple constraints — scope, schedule, and cost — effectively, controlling scope movement between drops, protecting delivery commitments, and resolving trade-offs transparently.
• Drive integrated program planning across horizontal work streams (Commerce Hub core, payments & adapters, checkouts, SDKs, settlement, VAS, CCC, Marketplace/boarding) and regional work streams.
• Maintain program-level visibility into critical path, dependencies, gaps, and delivery risk; drive mitigation and compensatory actions to keep the program on track.
• Oversee resourcing and hiring status across Product and Technology, partnering with leadership and HR to close staffing gaps that affect delivery.

MCGS & Network Partner Integration

• Lead program delivery for Mastercard Gateway Services (MCGS) integration with Commerce Hub, coordinating the joint Fiserv–Mastercard workstreams, milestones, and dependencies.
• Manage the network-partner cadence (e.g., Mastercard monthly/MC reviews and preparatory sessions), ensuring alignment on scope, commitments, and issue resolution.
• Ensure network rules, compliance, and certification requirements are reflected in program plans and delivery gates.

Executive Communications & Stakeholder Management

• Prepare and deliver executive-level program communications — SteerCo decks, monthly business reviews, milestone reports, and status narratives — tailored for senior leadership and sponsors.
• Bring strong executive presence, distilling complex, multi-region program status into clear decisions, risks, and asks for executives and network partners.
• Drive communication for timely decisions across a large, distributed stakeholder group, keeping product, technology, regional, and partner leaders aligned.
• Facilitate cross-functional workshops, kick-offs, and planning events (e.g., drop kick-offs and backend/architecture workshops) that mobilize the program.

Financials, Business Case & Controls

• Partner with Finance to maintain the program business case, financial targets, and investment controls, tracking spend against plan across regions and work streams.
• Establish program KPIs, RAG status, and operating-health metrics; report against milestones, velocity, and delivery commitments.

Risk, Quality & Continuous Improvement

• Own the program-level RAID (Risks, Assumptions, Issues, Dependencies) log, driving proactive risk management and timely resolution.
• Strengthen governance and steering mechanisms where scope, testing, or delivery uncertainty creates risk.
• Apply process-excellence and continuous-improvement discipline (e.g., Six Sigma / Lean) to standardize templates, streamline governance, and improve delivery predictability.
• Drive adoption of AI-enabled program-management and reporting practices to increase transparency and speed.

Leadership Responsibilities

• Build and lead a high-performing global PMO spanning program management, governance, regional delivery, and reporting & controls.
• Operate as “one global team” — aligning Product, Technology, Regional, and partner stakeholders around shared goals and outcomes.
• Develop talent and future program leaders through coaching, mentoring, and career development.
• Influence senior executives and stakeholders without direct authority to achieve enterprise outcomes.

What you need to have:

• 14+ years of experience in program/project management, product delivery, or transformation within payments, fintech, financial services, or technology.
• 8+ years of progressive leadership experience running large, complex, multi-region programs and global teams.
• Strong fintech and payments industry knowledge — acquiring, gateways, switch/processing, settlement, VAS, and network ecosystems (Mastercard/Visa).
• Demonstrated mastery of triple-constraint management (scope, schedule, cost) on enterprise-scale programs.
• Deep experience with PDLC and PTAC-style governance, stage-gating, and program operating rhythms (SteerCos, MBRs, milestone reviews).
• Hands-on expertise with program tooling — Clarity, Jira, and Confluence — for portfolio, delivery, and requirements management.
• PMP certification (or equivalent) and Six Sigma / Lean process-excellence credentials.
• Proven program-leadership communications and executive presence, with the ability to drive timely decisions across distributed stakeholders.
• Strong background in Product Strategy, Product Portfolio, and Roadmap Planning, connecting program execution to product outcomes.
• Advanced PowerPoint and Excel skills; Bachelor’s degree required.

What is nice to have:

• MBA or advanced degree.
• Direct experience delivering global commerce, gateway, or acquiring-platform programs (e.g., Commerce Hub-type initiatives).
• Experience managing network-partner integrations (e.g., Mastercard/Visa) within a program context.
• Experience preparing Board, Investor Relations, or executive-level program materials.
• Knowledge of AI-driven program management, modern delivery practices, and agile-at-scale frameworks.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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