About the Role:
We are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.
This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.
Responsibilities:
Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory
Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture
Build, mentor, and scale a high-performing People/HR team
Talent AcquisitionOwn global hiring strategy across technical, GTM, and G&A functions
Build scalable recruiting processes, employer branding, and talent pipelines
Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes
Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience
Culture, Engagement & Employee ExperienceShape and evolve Netomi’s culture to support high performance, inclusion, and innovation
Drive employee engagement, retention, and experience initiatives
Design and implement feedback mechanisms (surveys, listening programs) and action plans
Champion diversity, equity, and inclusion across the organization
Performance Management & DevelopmentDesign and implement performance management frameworks aligned with company goals
Build leadership development and succession planning programs
Enable managers with tools and training to effectively lead teams
Drive learning & development initiatives across all levels
Compensation, Benefits & Total RewardsDevelop and manage competitive compensation and benefits programs
Partner with Finance and Legal on equity compensation strategy and benchmarking
Ensure alignment of rewards with performance and company objectives
HR Operations & ComplianceBuild and scale HR processes, policies, and systems to support a growing global workforce
Ensure compliance with employment laws and regulations across jurisdictions
Oversee HRIS, people analytics, and reporting to drive data-informed decisions
Manage employee relations and provide guidance on complex HR matters
International & Remote WorkforceSupport global expansion, including hiring, compliance, and cultural integration across regions
Build scalable processes for managing a distributed and remote-first workforce
Cross-Functional PartnershipCollaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs
Partner with leadership on change management, restructuring, and scaling initiatives
Requirements:
15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacity
Proven experience scaling HR/People functions in high-growth technology or SaaS companies
Strong expertise across talent acquisition, performance management, compensation, and HR operations
Experience supporting global teams and navigating multi-jurisdictional employment practices
Strong business acumen with the ability to align HR/People strategy to company outcomes
Excellent leadership, communication, and stakeholder management skills
Data-driven mindset with experience leveraging people analytics
Nice to Have:
Experience in AI, SaaS, or high-growth startup environments
Strong ownership mindset with a bias toward action, you move quickly, prioritize effectively, and solve problems proactively
Ability to balance empathy with high performance standards
Experience building culture in distributed or hybrid organizations
Passion for building inclusive, high-performing teams
Closing
Skills Required
- 15+ years of progressive experience in HR/People leadership roles
- 5+ years in a senior leadership capacity
- Proven experience scaling HR/People functions in high-growth technology or SaaS companies
- Strong expertise across talent acquisition, performance management, compensation, and HR operations
- Experience supporting global teams and navigating multi-jurisdictional employment practices
- Strong business acumen with the ability to align HR/People strategy to company outcomes
- Excellent leadership, communication, and stakeholder management skills
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
