About the Role
Sycurio is entering a new phase of growth.
Historically, our success has been built around voice and contact-centre payment solutions. Today, we are evolving into a broader payments platform supporting multiple channels, customer journeys and buying centres.
As our proposition expands, so does our market opportunity. The traditional contact-centre buyer remains important, but we increasingly need to engage stakeholders across Payments, Customer Experience, Digital, Technology and Business Transformation. At the same time, we see significant untapped opportunity within our existing customer base and across a growing ecosystem of technology and channel partners.
We are seeking a VP Growth & Market Development to build and scale the next generation of Sycurio's growth engine. This individual will be responsible for driving growth from three distinct but connected sources: new customer acquisition, installed-base expansion and ecosystem-led growth.
This is not a traditional marketing leadership role. We are looking for a commercially minded growth leader who can identify new markets, uncover new buying centres, build partner-led opportunities and create repeatable revenue-generating motions across the business.
Key Responsibilities
- You will define and lead Sycurio's growth strategy, ensuring marketing, business development, customer expansion and ecosystem initiatives work together to create sustainable pipeline and revenue growth.
- A key part of the role will be developing a structured approach to growth within our existing customer base. This includes identifying whitespace opportunities, expanding relationships beyond traditional contact-centre stakeholders and creating targeted programs that drive adoption across new use cases, teams and channels.
- You will also lead the development of an ecosystem growth strategy, strengthening existing partnerships while identifying new opportunities across contact-centre platforms, conversational AI providers, payment service providers, cloud platforms, telecommunications providers and adjacent technologies. Success will be measured not only by awareness and engagement, but by the creation of partner-sourced and partner-influenced pipeline.
- Alongside this, you will continue to lead demand generation and growth marketing activities, ensuring clear alignment between market opportunities, pipeline generation and commercial outcomes.
- This role is not simply about generating more demand. It is about creating a growth organisation that can adapt faster, learn faster and identify opportunity earlier than competitors.
- The successful candidate will bring a modern approach to growth, leveraging data, technology and automation to improve how we understand customers, develop markets, engage buying groups and create revenue opportunities across new prospects, existing customers and strategic partners.
- Their focus will be on building repeatable competitive advantage through smarter systems, stronger insight and more effective execution.
Experience Required
- You will have significant experience leading growth within a B2B SaaS, payments, customer experience or technology business, with a proven track record of building pipeline and revenue at scale.
- You should bring a combination of strategic thinking and operational execution, with experience developing new markets, engaging complex buying groups and creating repeatable growth motions. Experience driving customer expansion and ecosystem-led growth is particularly important.
- You will be comfortable operating in a scale-up environment, leading distributed teams (supporting Indian timezone) and working closely with executive stakeholders. Most importantly, you will be motivated by building something new and creating growth where others see complexity.
Key Deliverables
- A clear and repeatable growth operating model is established across all three growth engines.
- Priority customer accounts have been mapped, key whitespace opportunities identified and targeted expansion programmes launched.
- New buyer personas are operationalised across marketing, BDR and sales activities.
- Strategic ecosystem partners have been engaged with joint plans established and initial pipeline activity underway.
- Early pipeline generation is visible across new customer acquisition, customer expansion and ecosystem growth initiatives.
- A more intelligence-led growth capability has been established, improving how the business identifies opportunities, prioritises activity and coordinates execution across teams.
- Recognised by the leadership team as a trusted growth leader with a clear plan for scaling the next phase of the business.
Success looks like:
Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.
An Equal Opportunity Employer: Sycurio believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.
Skills Required
- Significant experience leading growth in a B2B SaaS, payments, customer experience, or technology business
- Proven track record of building pipeline and revenue at scale
- Experience developing new markets and engaging complex buying groups
- Experience creating repeatable growth motions
- Experience driving customer expansion and ecosystem-led growth
- Strategic thinking combined with operational execution
- Experience operating in a scale-up environment
- Experience leading distributed teams, including support for Indian time zones
- Ability to work closely with executive stakeholders
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
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