About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Vice President of Global Accounts at TaskUs really do? Think of yourself as the strategic architect and operational anchor for one of our most prestigious, high-growth portfolios in the global financial technology (FinTech) and digital cross-border payments space. Spanning two key delivery hubs in Colombia and Mexico, you will align regional operations to deliver flawless, compliant, and secure execution.
You are a transformative leader who understands that in financial services, trust and precision are everything. You will own the client relationship at an executive level, scaling a dual-track operation that caters to both everyday retail consumers and high-value enterprise/business clients, while maintaining a fortress-like approach to quality and regulatory adherence.
Key Responsibilities
As the Vice President of Global Accounts, you will:
Drive Regional Operational Excellence: Oversee operational delivery across our strategic hubs in Mexico and Colombia, ensuring seamless alignment, redundancy planning, and nearshore performance optimization.
Own High-Trust Dependency Metrics: Hold ultimate accountability for critical quality and efficiency metrics across distinct customer streams (Consumer & Business).
Manage Dual-LOB Operational Strategies: Develop and execute tailored service frameworks for Consumer Operations and Business/Enterprise Operations.
Strategic Client Partnership: Act as the primary operational partner for the client's executive leadership. Drive Quarterly Business Reviews with data-backed insights on user friction, process optimization, and security compliance.
Financial & Capacity Planning: Establish precise operational goals, analyze portfolio growth, and provide highly accurate cross-site forecasting, staffing optimization, and progress reports.
Requirements
10+ years of progressive Operations Leadership experience within a BPO setting, with a proven track record of managing large-scale tech or financial services portfolios.
Extended experience leading large-scale operations preferebly within FinTech, Digital Banking, Global Remittances, or Neo-Brokerage sectors.
Proven experience simultaneously managing high-volume consumer care operations and specialized, high-touch corporate/business customer support.
A data-driven history of structurally improving Customer Resolution Rate (CRR) and maintaining stringent Quality Excellence (QE) scores in a metrics-heavy environment.
Proven track record of managing operations directly in Mexico and Colombia, with a deep understanding of the talent market, bilingual capabilities, and operational nuances in Cali and Mexico.
Exceptional presentation and executive-level communication skills. Must be fully bilingual (English and Spanish) to effectively navigate client and local team dynamics.
Ability to travel 50% between regional hubs and client headquarters as required.
Location: Colombia - Mexico.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- 10+ years progressive Operations Leadership experience in a BPO setting
- Experience leading large-scale operations in FinTech, Digital Banking, Global Remittances, or Neo-Brokerage
- Proven experience managing both high-volume consumer care and high-touch corporate/business support
- Demonstrable, data-driven track record of improving Customer Resolution Rate (CRR) and maintaining Quality Excellence (QE) metrics
- Direct experience managing operations in Mexico and Colombia, with deep understanding of local talent markets and operational nuances
- Fully bilingual in English and Spanish
- Exceptional presentation and executive-level communication skills
- Ability to travel up to 50% between regional hubs and client headquarters
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
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