VP, Enterprise PMO and Chief of Staff to the CIO

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Title: Vice President, Enterprise PMO & Chief of Staff to the CIO

Genesys is seeking a dynamic leader to head our Enterprise Program Management Office (PMO) while serving as Chief of Staff to the CIO. This dual-role executive will drive enterprise-wide strategic program execution, enabling Genesys to accelerate our transformation as we lead the Experience as a Service category.

In this highly visible role, you will oversee enterprise portfolio governance, facilitate cross-functional alignment, and act as a strategic advisor to the CIO, helping translate executive priorities into actionable programs. You’ll lead a high-performing PMO team, drive operational excellence, and orchestrate the rhythm of the IT leadership team to ensure our initiatives deliver business impact.

Key Responsibilities

Enterprise PMO Leadership:

• Collaborate with executive leadership to translate enterprise strategy into actionable portfolios, strategic themes, and delivery roadmaps
• Establish and evolve enterprise-wide portfolio governance, ensuring transparency, accountability, and alignment to strategic priorities
• Develop and implement a lean intake process to prioritize work, allocate resources, and provide clear visibility into portfolio performance
• Oversee program delivery across IT and business units, supporting consistent methodologies, templates, and performance standards
• Deliver timely and insightful portfolio analytics to inform investment decisions and capacity planning
• Promote a culture of accountability and continuous improvement through metrics, retrospectives, and feedback loops

Strategic Program Execution:

• Dive deep into delivery teams to identify risks, resolve issues, and drive execution against cross-functional roadmaps
• Institutionalize agile practices and lean governance to improve predictability and responsiveness
• Facilitate cross-functional negotiations and trade-offs to ensure alignment around sequencing and delivery timelines
• Build and evolve an IT M&A playbook, leading diligence, planning, integration, and synergy realization activities

Chief of Staff to the CIO:

• Operate as a strategic advisor and thought partner to the CIO on organizational priorities and executive initiatives
• Manage the CIO’s operational cadence, including meeting agendas, planning cycles, and leadership offsites
• Drive executive communications, briefings, and stakeholder engagement on behalf of the CIO
• Coordinate cross-functional alignment on initiatives driven or sponsored by the CIO
• Lead special projects on behalf of the CIO, ensuring timely execution and measurable outcomes

Required Qualifications

• Minimum 15 years of progressive leadership experience in IT, strategy, or enterprise PMO roles, including 10+ years in people leadership.  
• Bachelor’s or advanced degree
• Proven success leading enterprise PMO functions or large-scale transformation programs
• Exceptional executive presence and communication skills with a strong ability to influence senior stakeholders
• Deep knowledge of agile, waterfall, and hybrid delivery frameworks, and tools (e.g., Jira, GitHub, MS Project)
• Strong capability in managing complex interdependencies and align diverse stakeholders around common goals
• Experience in a consulting firm or high-growth enterprise preferred
• High degree of initiative, with the ability to bring structure and clarity to ambiguous situations
• Advanced analytical, critical thinking, and problem-solving skills

Preferred Qualifications

• Master’s degree in business administration, Technology Management, or a related field
• Prior experience working directly with CIOs or in Chief of Staff roles
• Change management certification (e.g., PROSCI)
• Experience with enterprise portfolio management tools (e.g., Planview, Clarity)

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.