Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and roleWe are seeking a senior technology leader to join our organization as our first VP of Engineering Enablement & Operations , reporting to the CTO. This role is responsible for enabling a global engineering organization of 300 technology professionals to operate with speed, consistency, and excellence.
This is a high-impact role that focusses on engineering effectiveness at scale, driving adoption of emerging technologies (including AI), establishing shared frameworks and standards, and building the operational systems that allow our teams to do their best work. As the founding leader in this space, you’ll strongly contribute both to how we create and how we grow our people.
What you will do
AI & Emerging Technology Enablement
- Lead the strategy for adopting AI and emerging technologies across the engineering organization.
- Establish metrics to measure adoption, effectiveness, and impact on productivity, quality, and developer experience.
- Partner with engineering leaders to embed AI-enabled tooling and workflows into everyday development practices.
- Ensure the organization stays current with industry best practices and advances in engineering enablement.
Developer Experience & Engineering Standards
- Own the end-to-end developer experience across a globally distributed engineering team.
- Establish and evolve common frameworks and standards for:
- Engineering tooling and internal platforms
- Developer onboarding and ongoing enablement
- Hiring, interviewing, and assessment practices
- Shared expectations for engineering quality and ways of working
- Balance global consistency with local and team-level autonomy.
Engineering Operations & Effectiveness
- Design and operate the systems that improve predictability, transparency, and execution across engineering.
- Define and track meaningful metrics related to engineering health, throughput, and operational performance.
- Identify systemic bottlenecks and lead initiatives to improve efficiency and effectiveness at scale.
- Support the CTO with data-driven insights on organizational health and investment priorities.
Vendor & Partner Management
- Own strategic relationships with engineering tooling vendors, technology partners, and service providers.
- Evaluate vendor performance, cost-effectiveness, and alignment with engineering needs.
- Identify opportunities for optimization, partnerships, co-development, and external funding where applicable.
- Ensure vendor decisions meaningfully improve developer productivity and organizational outcomes.
- Senior leadership experience in engineering enablement, operations, platform, or technology strategy roles.
- Demonstrated success supporting large-scale engineering organizations (100+ engineers) in distributed environments.
- Strong operational mindset with experience building frameworks, metrics, and repeatable systems.
- Deep familiarity with modern engineering tooling, developer workflows, and AI-enabled development practices.
- Experience managing and negotiating with technology vendors and partners.
- Strong influence skills and the ability to drive alignment without direct ownership of delivery teams.
- Excellent communication and collaboration skills across technical and executive audiences.
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Skills Required
- Senior leadership experience in engineering roles
- Experience supporting large-scale engineering organizations (100+ engineers)
- Strong operational mindset with experience building frameworks
- Deep familiarity with modern engineering tooling and developer workflows
- Experience managing technology vendors and partners
- Strong influence skills and ability to drive alignment
- Excellent communication and collaboration skills
What We Do
Global digital identity and fraud solutions, working to create a world where everyone can transact online with confidence Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust so that they can transact quickly, safely and securely with their customers online. Headquartered in the UK and with over 1,000 team members across 16 countries, we work with 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving, from US e-commerce giants to Asia's biggest banks and European household brands.
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