VP, Digital Experiences

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 We are looking for an Executive Engineering leader to continue to strengthen our digital strategy, influence and delivery arm within IT. This is a strategically critical role as Humana looks to transform its business and customer and agent experience through data, analytics, and digital technology.

Key Responsibilities

• Lead a large multi discipline organization that includes the following areas:

  Digital Engineering responsible for delivering highly personalized mobile and web experiences for Humana consumers and members.

  Agent Sales and CRM technology responsible for enabling both internal tele-sales and external sales agents with efficient easy to use applications.

  Portfolio Management and Agile Maturity teams

• Lead the organization to drive best-in-class modern technology solutions for digital – including platforms, web, and mobile.

• Manage a large portfolio of IT investments, including delivering and enhancing digital experiences, driving productivity, efficiency, and service.

• Provide proactive technical guidance, and oversight to delivery teams, using modern cloud-native technologies, fostering DevSecOps, creating scalable microservices, building for re-use, design for scale, stability, security, and operational efficiency.

• Drive adoption of our newly implemented Adobe Experience Platform

• Set a high bar for Agile delivery and Engineering excellence across the team using metrices to ensure a streamlined delivery model.

• Collaborate with other IT engineering leaders, business leaders and other key stakeholders, while working closely with solution architects and delivery teams.

• Create an environment that attracts, develops, and retains top talent and is recognized as the premier technology innovation organization in the industry.

• Systematically cultivate, nurture, and maintain a long-term, broad network of collaborative relationships with key stakeholders (internal and external) to benefit Humana.

• Engage key 3rd party partners, manage the terms of their services, and ensure they deliver to their contractual obligations.

Use your skills to make an impact
 

Key Candidate Qualifications:

The successful candidate will possess proven delivery experience and technical expertise across multiple domains and will have senior level leadership experience in a complex corporate environment. He/she will be a “disrupter” with a record of driving meaningful change and collaborating effectively with a wide range of internal and external business partners to design and execute strategic initiatives. Healthcare industry experience is a plus.

Required Skills:

• Experience building modern Digital and CRM solutions (preferably Salesforce Commerce Cloud or Health Cloud) in the public cloud in a highly regulated industry.

• Extensive knowledge and experience with Agile delivery across a large organization.

• Deep knowledge and experience with Public Cloud, preferably Azure, DevSecOps, Front End language and frameworks, and microservices architecture.

• Experience with building and operating environments using a team of off-shore and on-shore Software Engineers to support advanced Digital requirements.

• Successful experience leading a large development team comprised of architects, software engineers, and quality engineers with a mix of associates and contractors.

• Track record of success leading delivery of enterprise-scale initiatives involving multiple functions and business segments.

• Strong relationship management skills, to interface with internal and external partners across Humana’s business segments and IT.

• Demonstrated ability to bridge the strategic vision with tactical delivery to drive results.

• Ability to balance and satisfy divergent needs and priorities in a complex organizational structure.

• Exceptional communications skills, polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences.

• Proven track record in team development and preparing direct reports for larger leadership roles.

Behavioral Competencies:

• Strong influence, analytical and strategic thinking skills, with the ability to drive change, working with senior leaders across both the business and technology organizations.

• A management style that is results-oriented, collaborative, energetic, and innovative.

• A “talent magnet” who is inspiring to all levels within the organization. The ability to attract and retain top talent and build a world class technology team.

• Demonstrated advanced ability to use integrated and conceptual thinking to solve problems.

• Significant expertise establishing and developing strong working relationships with all levels of associates and external parties.

• Experience effectively driving and communicating technology strategy and related methodologies with internal/external parties.

• Demonstrated ability to employ judgment and experience to make rapid, complex decisions.

• Highly developed interpersonal, presentation, and communications skills (written and oral).

• This role requires a leader who can traverse both strategic and tactical priorities, working in a matrix organization, influencing teams, projects and groups from other divisions to deliver exceptional results.

• Must be comfortable managing organizations of 500+ globally distributed resources and capital budgets of $80+ million.

• Proven success in driving for results with a passion to create change.

EDUCATION:

• Bachelors degree in Computer Science or a related field is required; Masters degree preferred.

Scheduled Weekly Hours

40
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.