Trustly's Design team is the standard-bearer for quality across every surface our consumers and merchants touch. From checkout flows and merchant portals to internal tooling and data dashboards, Design shapes how Trustly shows up in the world — and it drives the business directly. When complex financial experiences feel simple, trustworthy, and fast, consumers convert, merchants win, and revenue follows. At Trustly, design isn't polish on the product; it's a lever on conversion rates, consumer and merchant satisfaction, and the bottom line.
ABOUT THE ROLEAs VP of Design, you will own the design vision and quality bar for Trustly's global product surfaces. You'll build and lead a team of product designers, protect the integrity of the consumer experience through periods of rapid growth, and act as a key voice in shaping what Trustly builds and how it feels. This role is for a design leader who cares deeply about craft, has the organizational savvy to protect it, and can operate at the intersection of design, product, and engineering. You're fluent in AI-native ways of building — prototyping in code, using AI tools to take ideas from concept to working UX, and expecting the same from your team. Design skill plus the ability to build is the new bar, and you set it.
WHAT YOU'LL DOSet and defend the design vision, design language, and quality standard for Trustly's consumer and merchant-facing products — ensuring every surface reflects a coherent, high-quality experience.
Build, lead, and mentor a team of product designers across multiple product surfaces; establish design culture, processes, and ways of working that scale with the organization.
Own Trustly's design system — ensuring consistency, accessibility, and efficiency across teams and platforms.
Partner closely with Product and Engineering leadership to integrate design deeply into every stage of the product development cycle — strategy, shipping, experimentation, feedback, and refinement — so design stays engaged well beyond launch.
Drive user research and usability testing practices that ground design decisions in real user needs and behaviors.
Act as a strategic design voice in executive conversations — advocating for design investment and articulating the business value of exceptional experience.
12+ years of product design experience, with at least 4 years leading design teams at a fast-growing technology company.
Strong portfolio demonstrating end-to-end design leadership across consumer and/or B2B products — from vision and strategy through to polished, shipped execution.
Deep expertise in design systems, interaction design, and visual design; high standards for craft and an eye for what separates good from great.
Proven ability to build and grow design teams and culture in a fast-paced environment — you know how to hire great designers and create the conditions for them to do their best work.
Payments, fintech, or enterprise SaaS design experience a strong plus — comfort designing for complex, regulated, or high-stakes user contexts.
Effective cross-functional partner and communicator — you influence without authority and can bring engineering and product along on design decisions.
Skills Required
- 12+ years of product design experience, with at least 4 years leading design teams at a fast-growing technology company.
- Strong portfolio demonstrating end-to-end design leadership across consumer and/or B2B products from strategy to shipped execution.
- Deep expertise in design systems, interaction design, and visual design with high standards for craft.
- Proven ability to build and grow design teams and culture in a fast-paced environment (hiring and developing designers).
- Fluency in AI-native ways of building (prototyping in code, using AI tools) and expectation that the team uses these approaches.
- Experience driving user research and usability testing to inform design decisions.
- Effective cross-functional partnership and communication skills to influence product and engineering stakeholders.
- Payments, fintech, or enterprise SaaS design experience.
Trustly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.
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Parental & Family Support — Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
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Leave & Time Off Breadth — Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
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Equity Value & Accessibility — Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.
Trustly Insights
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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